Casual Position Medical Receptionist/Assistant (Varied Tasks)

About Our Practice:

IMQ Veteran Clinic is a Veteran focused medical centre located in Robina. We are a compassionate and professional team that has an excellent reputation.

We are looking for an upbeat, organised, and reliable Medical Receptionist/Assistant (Varied Tasks) in our supportive team and to be one of the welcoming faces for our Veterans.

Key Responsibilities:

• Patient Engagement:

Greet patients warmly, manage appointments, and ensure a positive experience from arrival to departure. Good understanding of Mental Health and be able to communicate at a mature level.

• Administrative Tasks:

Handle incoming calls, manage correspondence, maintain patient records, claims for Veterans and perform general office duties.

• Scheduling & Workflow:

Efficiently manage the appointment book and DVA claims, coordinate with doctors and defence advocates to ensure a smooth workflow.

• Confidentiality:

Always adhere to strict patient privacy and confidentiality policies.

• Practice Operations:

Assist with maintaining a safe, clean, and organised work environment.

Essential Requirements:

• Proven administrative and customer service experience.
• Exceptional communication both written and verbal and interpersonal skills.
• Strong computer literacy, including proficiency with Best Practice (or similar).
• Ability to multitask, prioritise tasks, and remain calm in a fast-paced environment.
• A professional and proactive attitude with excellent attention to detail
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Non-Essential Requirements

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What We Offer:

• A supportive and friendly team, in a relaxed professional environment
• A meaningful role where you make a real difference to our Veteran patients.
• Competitive salary
• Our doctors are specifically picked to suit our culture and are a delight to work with.
• We are different to a Medicare Clinic, we are a DVA community Hub for DVA Claims and Medicine.

Please submit your CV and a brief cover letter outlining your relevant experience to [gabriele.cameron@innovativemedicine.com.au by the 10th of October 2025

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We look forward to hearing from you!

Job Type: Casual

Pay: From $35.00 per hour

Expected hours: 16 – 24 per week

Benefits:

• Professional development assistance

Work Authorisation:

• Australia (Required)

Work Location: In person