Job description
Agency Department of Health Work unit Alice Springs Hospital - Emergency Department
Job title Patient Support Assistant Designation Technical 1 RDO
Job type Full time Duration Ongoing
Salary $60,285 - $67,408 Location Alice Springs
Position number 39866 RTF 331723 Closing 07/10/2025
Contact officer Olivia Mason-Bryant on 08 8958 2573 or olivia.mason-bryant@nt.gov.au
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=331723

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.

Primary objective
Proactive member of the Emergency Department team supporting clinicians in achieving safe, efficient, and quality patient care.

Context statement
This role requires you to have our department values: Integrity, communication, respect, appreciation, support, honesty, proactive
patient centred care, inter and intra departmental teamwork, collegial sharing of skill/knowledge and accountability. These values
are essential to the delivery of holistic contemporary emergency care.

Key duties and responsibilities
1. Works under the direct/indirect supervision of a qualified clinician
2. Responds to requests in a timely, safe and appropriate manner seeking clarification when required
3. Effective communication for efficient patient transfer inter/intra departmentally, including emergency transfer of critical

patients requiring rapid preparation under the direct/indirect supervision of the clinical team.
4. Immediate, efficient team response to emergencies within and external to the ED under direction of clinicians. Act as a

consistent, effective member of the multidisciplinary team.
5. Preparedness/checking/cleaning/re-stocking of equipment, clinical areas, and clinical trolleys
6. Meet defined service quality standards, Workplace Health and Safety (WHS) policies and procedures relating to the work being

undertaken in order to ensure high quality, safe services and workplaces
7. Foster a positive workplace culture through role modelling, collegial sharing of knowledge/skills and appropriate behaviour
8. Dynamic movement-standing, walking, manual handling (in compliance with manual handling guidelines) required throughout

shift.

Selection criteria
Essential
1. Demonstrated commitment to excellence in customer service and proven adherence to confidentially and privacy principles
2. Experience in an acute care environment with responsibilities supporting clinicians via direct/indirect supervision
3. Proven ability to be proactive, working efficiently as a team member as well as independently
4. Able to consistently work shifts providing 24-hour service delivery
5. Demonstrated use of respectful/effective communication skills to maximise productive working relationships and avoid conflict
6. Demonstrated cultural competence
7. Ability to quickly master demonstrated skills and consistently follow guideline/policy directions.
8. Demonstrated ability to follow instructions, policies and duty lists and be capable of documenting/reporting incidents, hazards

and other work-related information in an ever-changing environment

Desirable
1. Familiarity and experience with computer software applications used in a clinical setting
2. Completion of a Certificate 3 in Health Care Services or similar certification (or evidence of current enrolment)

Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice
and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.
For immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with
blood or body substances), check website for requirements.