Intake and Admin Officer – Identified Position (First Nations applicants only) – Full Time

Location: Townsville, QLD
Hours: Full time, Monday to Friday
Reports to: Healing Hub Manager

Specific Conditions:

This position has been identified as a genuine occupational requirement that it be filled by an Aboriginal and Torres Strait Islander person as permitted by and arguable under sections 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).

The Organisation:

Gallang Place Aboriginal and Torres Strait Islander Corporation is a not-for-profit, community-controlled organisation with over 30 years’ experience supporting the healing journeys of First Nations peoples. We provide culturally safe, trauma-informed counselling, healing programs, and wellbeing services to individuals and families impacted by intergenerational trauma.

Through Gallang Education and Training (RTO#40564), we also deliver accredited training in Mental Health and Counselling, building the capacity of Community to respond to local healing needs across Queensland and beyond.

We are proud to be expanding our First Nations healing services into Townsville, with the opening of our new Townsville Healing Hub. This is an exciting opportunity to play a key role in supporting the establishment and growth of the new Hub.

About Your Role

We are seeking a motivated and organised Intake and Admin Officer to join our team in Townsville. This is an Identified role for a person passionate about supporting the wellbeing of our Community through professional, culturally safe administrative support.

The Intake and Admin Officer will work closely with the Healing Hub Manager and counselling team to ensure the smooth running of the Hub, supporting intake and referral processes, managing client data, coordinating appointments, and providing general office administration.

This role is central to ensuring that clients experience a culturally safe, welcoming, and efficient service from their first point of contact with Gallang Place.

Key Responsibilities

• Provide intake and reception support for clients, referrals, and enquiries

• Coordinate the intake process for new referrals, including data entry, client records, and scheduling

• Support the Healing Hub Manager with day-to-day office operations and administration tasks

• Liaise with clients, families, and other agencies to ensure smooth referral pathways

• Maintain accurate records, registers, and filing systems in line with organisational policies

• Assist with reporting requirements by collating intake and client service data

• Provide administrative support to the Healing Hub team, including scheduling meetings, travel, and training sessions

• Support the upkeep and presentation of the office environment

• Uphold confidentiality and cultural protocols in all communications and documentation

What You’ll Bring to the Role

We’re looking for someone who is community-minded, reliable, and proactive, with strong organisational skills and a commitment to cultural safety.

You will bring:

• Experience in administration, client intake, or similar roles within community services

• Understanding of and ability to work respectfully with Aboriginal and Torres Strait Islander peoples, families, and communities

• Strong communication skills with the ability to interact effectively with clients and service providers

• Competency in Microsoft Office (Word, Excel) and experience with client record systems

• Excellent organisational skills and attention to detail

• Ability to manage competing priorities and meet deadlines

• A collaborative team approach, with the ability to also work independently

Desirable:

• Minimum 2 years’ experience in an intake, administration, or client services role

• Certificate IV in Business Administration, Community Services, or Mental Health (or willingness to complete)

• Experience in a not-for-profit or First Nations community-controlled organisation

Essential Requirements: 

• Current Blue Card (Working with Children Check) or ability to obtain prior to commencement

• Current Driver’s Licence

• Ability to work as part of a multidisciplinary team

• Commitment to ongoing professional development

Benefits & Culture

We offer you:

• An opportunity to be part of establishing and growing Gallang Place’s new Townsville Healing Hub

• Experience in a trusted First Nations community-based organisation

• Culturally safe, family-friendly, and values-driven workplace

• Additional leave, including end of year office closure, and above-award conditions

• Ongoing training and professional development opportunities

• Not-for-profit salary sacrifice benefits (up to $15,900 per year tax free, plus $2,650 meals/entertainment benefits)

• Work that creates meaningful and lasting impact in Community

How to Apply

All applicants must submit:

• A resume, and

• A one-page statement about you, your connection to Community, and your interest in working with Gallang Place.

Applications close: Friday 17th October 2025