Join a Leading Insurance Brand as a Customer Service Consultant!

We’re partnering with a well-known and trusted insurance provider who is expanding their Customer Service team. This is a permanent, full-time opportunity starting 9 February 2026, perfect for customer-focused professionals who thrive in a fast-paced, people-first environment.

What's in it for you?
Competitve Salary + Performance Bonuses Permanent Stability – Secure full-time role (37.5 hours per week)Supportive Team Culture – Join a collaborative team that values learning and successCareer Growth – Ongoing training and development with clear progression opportunitiesConvenient Location – In-office role in Bokarina with on-site parking and modern facilities
What You'll Be Doing:
Customer Support – Be the first point of contact for inbound customer enquiriesEnd-to-End Resolution – Manage calls from start to finish with confidence and empathyFirst-Call Focus – Resolve enquiries efficiently while delivering a positive experienceCustomer Retention – Understand customer needs and offer the right solutionsTeam Collaboration – Share ideas and contribute to continuous improvement
We Are Seeking Someone With:
Customer Service Experience – Contact centre, retail, insurance or service-based backgroundStrong Communication Skills – Confident and professional on the phoneResilience & Empathy – Calm under pressure and comfortable with complex conversationsMultitasking Ability – Thrive in a fast-paced, target-driven environmentTeam-First Mindset – Able to work independently while contributing to a teamMotivation to Succeed – Driven to meet and exceed performance targets
If you think this could be the role for you then please apply now! Or, if you have any questions please contact Katrina Miranda from Fuse Recruitment on 0432 391 158 (or email kmiranda@fuserecruitment.com)

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!

#ChooseFuse