Maintenance Advisor & Scheduler

Velocity Solar | Geelong, VIC

Customer Service | Administration & Office Support
Full-Time | Office Based Role

Velocity Solar is a well-established and growing solar company based in Geelong. We are seeking a highly capable Maintenance Advisor & Scheduler to support our maintenance division and manage complex scheduling across multiple installation crews.

This is a high responsibility, fasted past role. You will need to think ahead, make practical decisions, and problem solve on the fly. If you take pride in your work, care about helping customers, and can manage multiple priorities at once, this is the role for you.

About the Role

You will be the first point of contact for maintenance enquiries and will coordinate scheduling for four or more installation crews. This is a role that requires attention to detail, initiative, and the ability to keep many moving parts on track simultaneously.

Key responsibilities include:

• Handling phone and email enquiries for maintenance issues and faults

• Troubleshooting problems and providing solutions over the phone

• Preparing accurate quotes for maintenance and service works

• Managing and coordinating scheduling for multiple crews, balancing priorities, skill sets, and urgency

• Forward planning jobs while responding to urgent issues and schedule changes

• Maintaining clear records, notes, and schedules

• Following up to ensure jobs are completed and issues resolved

You will need to think several steps ahead and take ownership of your work, this is more than just filling calendar slots.

What We’re Looking For

This role is not for someone who needs constant supervision. We need someone who can take responsibility, problem solve, and manage competing priorities with professionalism.

Essential attributes:

• Strong problem-solving and practical decision making skills

• Ability to manage multiple crews, schedules, and priorities simultaneously

• High attention to detail while keeping the bigger picture in mind

• Calm, organised, and decisive under pressure

• Strong customer service and communication skills

• Takes ownership of tasks and outcomes

• Shows initiative and doesn’t wait to be told what to do

• Pride in helping customers and resolving problems properly

Experience in scheduling, maintenance coordination, or trade based industries will be highly regarded.

Why Join Velocity Solar?

• Stable, full-time, long-term role

• High responsibility position with real impact

• Supportive, professional, and fast-paced team environment

• Well established and reputable local company

• Fully equipped Geelong office

How to Apply

Please submit your CV and cover letter addressed to Emily at *****@velocitysolar.com.au.

Your cover letter must address:

1. Your experience handling technical or service based customer enquiries

2. Examples of your problem-solving in complex or unexpected situations

3. Your experience with scheduling, coordination, or workflow management

4. Why you are the right fit for this role

Applications without a cover letter addressing the criteria will not be considered.

For more information, call (03) 5243 8***.