The Recovery & Support Payments Processor is a member of the Claims Support team within the CaRS Division. The Recovery & Support Payments Processor is responsible for ensuring that workers being supported by the WorkSafe Claims and Recovery Support Division are supported towards the best prospects of health and functional recovery through the timely payment of entitlements to compensation and medical expense payments using a team-based approach with Recovery and Support Coordinators, Advisors, Officers and Administrators.

This position offers the opportunity to work on new and evolving pieces of work along with the chance to gain exposure to and develop your skills with new systems.

Recovery and Support Payment Processor

• $75,954.00 per annum + 12% superannuation
• Full time, fixed term position (until 30/06/2026)
• Wadawurrung/Geelong based role (hybrid working model – 3 days a week in office)

About the opportunity 

The Recovery & Support Payments Processor is a member of the Claims Support team within the CaRS Division. The Recovery & Support Payments Processor is responsible for ensuring that workers being supported by the WorkSafe Claims and Recovery Support Division are supported towards the best prospects of health and functional recovery through the timely payment of entitlements to compensation and medical expense payments using a team-based approach with Recovery and Support Coordinators, Advisors, Officers and Administrators.

This position offers the opportunity to work on new and evolving pieces of work along with the chance to gain exposure to and develop your skills with new systems.

Key accountabilities:

• Processing appropriate and timely payments in relation to active claims that includes medical and other provider invoices, injured Worker reimbursements, weekly compensation, index certificates and documents.
• Proactively identifying the need for additional information to process entitlements and seek the appropriate source to obtain necessary information.
• Providing the team with the current status of claims on matters including payments, approvals and schedules.
• Identifying and escalating complex issues relating to legislation and policy to relevant team members.
• Accountable for creating and capturing accurate and complete records of the business activities related to this position, in accordance with approved policy and procedures. This is applicable to both hardcopy and electronic information, including email.

Please ensure you review the Position Description attached for additional information on accountabilities for this role.

About you

You will have extensive experience with invoice payments processing, ideally with a background in claims processing. Your strengths include your communication and organisational skills along with a person-centred approach to your work.

In addition you will approachable and have a strong ability to work autonomously whilst working within faced paced high volume environments.

Skills and experience:

• Previous experience specifically processing payments in relation to workers compensation claims in Victoria.
• Understanding of the Victorian workers compensation scheme, legislation and policies.
• Excellent communication and interpersonal skills.
• High attention to detail with the ability to prioritise tasks.
• Ability to work with different IT applications.

Qualifications

• Working knowledge of insurance and medical terminology is desired
• Ability to use WorkSafe's Tempus, Novus and ACCtion systems is desired