Who We Are

 Yilabara is a not-for-profit Aboriginal organisation specialising in the economic development of Aboriginal communities, community members, and their families. Our philosophy is based on “Creating Opportunities” across Aboriginal communities that lead to sustainable economic growth. Yilabara was established in June 2019 as a subsidiary of the NSW Aboriginal Land Council (NSWALC).  Our purpose is to improve Aboriginal community wellbeing by building relationships with community, government and industry that deliver real jobs in culturally responsive workplaces. Our sole purpose is to create opportunities and make a difference across our Aboriginal Communities

The Role

 Reporting to the Quality Assurance Manager, the Claims Officer is a pivotal role in meeting our contractual compliance requirements. Yilabara has adopted a centralised claims unit ensuring we maintain a high level of integrity and compliance in our administration of claims. The Claims Officer provides administrative review of all Employment and Related Outcome claims and Employment Fund expenditure across Yilabara Employment Services related contracts. The role will require a high level of communication and engagement with our Employment Services and Remote Australia Employment Service teams, members of the Quality Assurance team, and other Yilabara Leadership personnel as required. The role operates across a fast-paced environment, a high-performance environment and highly regulated contractual environment. 

 Responsibilities include

•  Demonstrate a comprehensive understanding of Yilabara Employment Service Delivery Model (Workforce Australia, Inclusive Employment Australia, Parents Pathway and Remote Australia Employment Services)

• Administrative review of all contractual outcome claims and Employment Fund expenditure across Yilabara Employment and Related Contracts  

• Ensuring accurate processes are in place for Yilabara team members to maintain accurate records and documentary evidence for claims. 

• Efficient processing of all claims including Special Claims and override requests

• Review and assess all wage subsidy claims ensuring documentary evidence meets contractual compliance  

• Liaise closely with Employment Services and Aboriginal Community Project team to proactively monitor the status of all Post Placement claims   

• Ensuring all employment outcomes and employment fund claims have accurate supporting documentary evidence and are efficiently claimed within required timeframes 

• Develop a comprehensive record management process  

• Working with Yilabara Quality Management and leadership team on all claim audit requirements  

 Essential Criteria 

 Qualifications  

Relevant qualification in business related discipline such as Management, Quality Management or similar 

 Skills & Experience 

• Minimum of 3 years’ experience in employment services 

• Experience in employment services claims and employment fund expenditure

• Thorough understanding of documentary evidence guidelines  

• Advance attention to detail skills  

• Advance reporting and administrative skills  

• A “Can Do” attitude with the ability to motivate and encourage others  

• Strong written and verbal communication skills particularly in negotiation and rapport development 

• Commitment to principles underpinning the values of excellence, best practice, and cultural engagement 

• Unrestricted work rights in Australia

• Working with Children Check and National Police Check  

Personal Qualities  

• Strong interpersonal and customer focus skills 

• Ability to work positively within a team environment 

• Highly motivated, confident, outgoing with outstanding relationship management skills 

• High standard of ethical behaviour and strong cultural values 

• Strong time management and prioritising skills 

• Strong in both integrity and confidentiality. 

 Applications for this role: 

• must include a brief cover letter addressing the essential criteria

• close 10am 7th October

• will be progressively reviewed and only shortlisted candidates will be contacted.

If you have any questions about the role or just want to know more about this exciting opportunity, please contact Christina on 0438 885 ***.