Your opportunity

Join our fun and dynamic team at Westfield Geelong as a Services Attendant, where you’ll help create seamless and positive experiences for our customers.

This role supports service delivery across Car Park and Concierge operations, combining hands-on customer assistance with office-based tasks. You’ll play an important role in supporting day-to-day centre operations, assisting customers on the floor and contributing behind the scenes to ensure everything runs smoothly. There is also the opportunity to build broader service capability through cross-training in Concierge.

Day-to-day you will be responsible for:

• Providing friendly and professional service across Car Park and Concierge, supporting customers and centre operations as required
• Assisting customers with parking enquiries, traffic flow and general support throughout the centre
• Maintaining a safe, clean and well-organised car park environment
• Completing administrative and computer-based tasks, including data entry, reporting, and managing phone and online enquiries
• Supporting Concierge services when required, including processing Westfield Gift Card sales

This role is a casual position, ideal for someone with flexible availability to work across a 7-day rotating roster.

What sets you apart

We are seeking a proactive and energetic people person who thrives on interacting with customers and consistently goes above and beyond to deliver exceptional service.

You will be:

• A clear and confident communicator, able to engage positively with customers and colleagues
• Confident using computers and digital systems, with strong attention to detail
• A team player who is reliable, collaborative, and willing to support others
• A strong problem-solver with analytical skills and the initiative to get things done
• Comfortable working in both office-based and hands-on operational environments
• Experienced in customer service roles such as retail, hospitality or similar (beneficial, but not essential)

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.  If you require support or adjustments during the application process, please contact us confidentially at ***************@scentregroup.com.

Discover more about working with us.

For more information or if you have any questions, please email ************@scentregroup.com.

Applications close: 8th February 2026 (unless filled prior).