About the role

This is a permanent full-time opportunity (38 hours per week) and can be based at a Uniting site across Western Sydney or Nepean Blue Mountains.

• Willingness to visit all LHD sites across the regions on a fortnightly basis
• Flexibility to WFH up to 2 to 3 days / week

As Service Manager, you will provide true service-level leadership across a multi-site, embedded workforce, focusing on the day-to-day operations to ensure clinical delivery is effective, connected, data-informed, and continuously improving. In this capacity, you are responsible for the overall leadership, strategic direction, and day to day management of the LikeMind program. Your role encompasses overseeing service delivery, maintaining high-quality clinical care, managing a multidisciplinary team, and driving program development in alignment with Uniting’s strategic priorities. Additionally, you ensure compliance with regulatory frameworks and foster collaboration with internal and external stakeholders to enhance recovery outcomes for individuals receiving mental health support from the Local Health District.

Key aspects of the role include:

• Leading day-to-day service delivery to ensure high-quality, responsive care
• Supporting and connecting embedded clinical teams across multiple LHD sites
• Ensuring service KPIs, funding requirements, and reporting obligations are met
• Using data confidently to monitor performance, inform decisions, and tell the service story
• Strengthening relationships with LHD partners and on-the-ground service teams
• Driving continuous improvement within an innovative, evolving service model

About you in the role

You are a clinically grounded leader who thrives in complexity and change. You are comfortable working across systems, building relationships, and leading teams that are geographically dispersed and embedded within partner organisations.

You bring a big-picture mindset, strong communication skills, and the ability to balance clinical quality, workforce wellbeing, and service performance. You are motivated by impact, innovation, and improving outcomes for people with complex mental health needs.

About LikeMind

LikeMind is an innovative, state-funded mental health program delivering integrated, person-centred care for people with complex and longer-term mental health needs. The redesigned LikeMind model shifts the focus away from maintaining physical sites and toward flexible service delivery model that will only be taking referrals from local health districts. Clinicians work solely with consumers engaged within Local Health District (LHD) teams. This enables warm referrals, shared governance, streamlined access to care, and strong collaboration across primary and secondary mental health systems.

LikeMind increases therapeutic capacity and responsiveness, supporting consumers more effectively within existing health system pathways. The model expands beyond short-term interventions, providing sustained, evidence-based psychological and psychosocial supports for people with higher clinical and functional complexity. Working in close partnership with LHD teams LikeMind strengthens stepped care, improves service navigation, supports earlier discharge from hospital and community mental health services, and delivers meaningful outcomes for consumers.

What you need to succeed

• Tertiary qualifications in Psychology or an equivalent discipline relevant to the field
• Full membership/registration with a relevant professional body (e.g. AHPRA)
• Demonstrated people leadership experience
• Strong service leadership capability, including oversight of clinical delivery and KPIs
• Exceptional communication skills and ability to work collaboratively across systems
• Confidence working with data, budgets, and service performance information
• Proven ability to negotiate, implement, and lead change within new or evolving service models
• Current Australian Driver Licence

Even better

• Experience working within a Local Health District, Justice, or forensic setting
• Experience leading across multiple sites or managing a remote/distributed workforce
• Experience facilitating or overseeing group-based therapeutic programs
• Strong financial acumen within funded service environments

Why join us?

• Clinical innovation – lead a forward-thinking, system-integrated mental health model
• Flexibility – options for part-time, condensed fortnight, and working from home
• Salary packaging – increase your take-home pay
• Fitness Passport – supporting your health and wellbeing
• U Rewards – discounts from top retailers
• 4 Me Days – additional paid leave to rest, recharge, and focus on what matters
• Training and mentoring – ongoing professional development and leadership support

How to apply

To be considered for this opportunity, you must click “Apply Now” and submit:

• Your resume, and
• A cover letter (maximum 2 pages) outlining:
  • Your clinical experience, including any skills in focused psychological interventions
  • Your people leadership and service leadership experience

Want to Learn More?

We are holding two online information sessions on Tuesday 3rd February at the following times: (both sessions will run for up to 30 minutes)

12:30pm –Lunch time session
6:00pm –Evening session

All applicants will receive a link to join the session on Monday 2nd February 

To be considered, please make yourself available to attend

For enquiries, please contact Alex Sullivan, Talent Acquisition Specialist, on 0466 801 937 or asullivan@uniting.org using the subject line: Service Manager - LikeMind enquiry via EthicalJobs.

Applications close at 11:55pm on the closing date.

About Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities, and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing, and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value—it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues and the communities we serve.