The Company

Our client supplies Construction Companies with Structural Steel either from their stocked items such as Angle Iron, RHS (Rectangular Hollow Steel) and SHS (Square Hollow Steel). They also can Custom Fabricate to client’s specification structural steel such as T-Bars, H Beams / Universal Beams and Corner Angles.

The Role

As the Internal Sales Officer, you will be responsible for managing inbound sales enquiries via phone or email and creating detailed quotations or sales orders. In addition you will be the main point of contacvt for clients in providing updates on completion dates, delivery dates or order modifications.

This role does not involve cold calling or new business development and is focused on delivering high levels of customer service and accurate order processing.

Orders are generally emailed through by clients which include Architectural & Structural Plans where the Internal Sales Officer will be trained to interpret and manipulate the plans to calculate the following;

• Using specialized Software & Inputting Data

• Number of Structural Products Required (Angle Iron, RHS, SQS, T-Bars, Universal Beams or Corner Angles)

• The measurements of each product 

Once the number and type of products is calculated the Internal Sales officer will then,

•  Using specialised Software / Programmes & Inputting data

• Through software & pricing lists, calculate the charge for each product

• Create a quote or sales order that includes itemized products & costs

• Email the quote or sales order through to the clients with estimates on delivery

 The main responsibilities of the role include;

•  Taking inbound sales calls from new & existing customers

• Monitoring inbound emails for new orders or clients requests

• Providing product information and pricing via phone or email

• Interpreting client Architectural & Structural Steel Plans

• From plans Calculating & Inputting product types & dimensions onto the system

• Creating & submitting detailed quotes or sales orders for clients 

• Liaising with internal team members for client request such as estimated completion dates or technical specifications of our clients products

• Updating clients regularly on progress & estimated delivery dates

• Following up with clients on submitted quotes that have not responded

• Continually learning and maintaining product knowledge

• Maintaining accurate customer and order records

• Ad hoc Administration

Working Hours & Days

• Working Days: Monday - Friday

• Working Hours: 8:00 AM to 4:00 PM

The Candidate

Ideally, we are seeking a candidate that has a good working knowledge of the construction industry that has had hands on site experience or administration experience and is interested to progress their career.

Training will be provided where as a minimum the successful candidate will be competent on computers and will be able to pick up new software quickly. 

In addition, having a good working knowledge of Architectural or Building plans is an advantage but not essential.

Candidates that have worked in a similar role either in job roles such as Construction Material Supplies or Steel Fabrication and have knowledge in interpreting Architectural and Structural Steel Plans and creating quotations or job orders are encourage to apply.

Essential Criteria includes

• Has a good working knowledge of the construction industry

• Previous experience in Construction either working on the tools or in administration

• Excellent Communication Skills - Written & Verbal

• Intermediate computer skills including Excel, Word & Outlook

• Strong attention to detail and accurate data entry skills

• Ability to learn and navigate internal computer & software systems

Our client is also seeking a candidate with the following personality attributes;

• Highly organised with the ability to prioritise tasks effectively

• Strong customer service focus

• Ability to work under pressures in order to meet deadlines

• Ability to liaise with internal staff and customers

• Be a team player that enjoys contributing to a shared goal

• Be a positive person that enjoys working with others

Remuneration

This is a Permanent role where you will be employed directly by our client.  The salary range includes;

• 65K – 70K Annual Salary

• + Superannuation

• + Leave Entitlements

Interested?

Please apply via seek or email your CV to ****@staff-net.com.au quoting REF Number: INSO-2301