At Jamesons, we believe leadership is about supporting people to do their best work every day. We’re looking for a Team Leader who enjoys guiding others, creating structure, and being a steady presence for both team members and customers.
This is a hands-on leadership role where you’ll balance people leadership with operational excellence, helping your team thrive while ensuring outstanding service delivery.
About the RoleAs a Team Leader, you’ll be responsible for leading a high-performing team, providing coaching, support, and day-to-day guidance. You’ll work closely with senior leaders and play a key role in shaping team culture, performance, and engagement.
You’ll be someone who leads with empathy, communicates clearly, and enjoys helping others grow.
Key ResponsibilitiesLead, support, and coach a team to deliver exceptional serviceAct as the first point of escalation for team and client mattersMonitor workloads, priorities, and response timesProvide regular feedback, check-ins, and performance supportAssist with onboarding, training, and ongoing developmentEnsure compliance with internal processes and industry requirementsFoster a positive, collaborative, and accountable team cultureStep in operationally when required to support the teamManage a portfolio of strata schemes across legislative, financial, insurance, risk, and compliance matters
About YouProven experience in a leadership or senior roleStrong communication and people-management skillsCalm, solutions-focused approach to challengesHighly organised with strong attention to detailConfident making decisions and guiding othersPassionate about team development and cultureNSW held Strata License Class 2 or Class 1
Why Join Jamesons?Hybrid working model: We believe in balance-flexibility with connection. Work from home and collaborate in-office (minimum 3 days per week), with the option to work from other Jamesons locations to build relationships across the business.Support for growing families: Paid parental leave for eligible team members, with care every step of the way.24/7 wellbeing support: Access to a confidential Employee Assistance Program (EAP) through Converge International, for you, your family, and your friends.Great people, great culture: Regular team events, a peer-nominated recognition program, and a values-led team environment.Opportunities for impact: Direct access to leadership and the chance to shape the future of strata through innovation and collaboration.Growth and development: Leadership pathways, training, and the opportunity to expand your skills in a supportive environment.