Customer Service Officer

ParaQuad Association of Tasmania Inc.

PQ Tasmania Healthcare Supplies is a multi faceted healthcare supplies business based in Moonah, Tasmania stocking a comprehensive range of continence, wound care and personal health care products. We service the NDIS, disability and aged care and home care sectors via online and phone sales and offer state-wide door to door delivery.

We are seeking an experienced Customer Service Officer with demonstrated experience for a permanent part time role with an immediate start.

 Key Tasks:

• Process online, email and phone sales orders in an efficient, professional and timely manner

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on products and services via phone, or in writing as per organisational processes and standards

• Update and maintain customer records and databases, to ensure that all information is accurate, stored correctly and compliant with privacy principles

• Provide a range of administrative and support services to support the effective operation PQ Tasmania Healthcare Supplies office

• Pro-actively communicate with our customer base on a regular basis

• Record and resolve customer complaints in a timely, empathetic manner

• Work cooperatively with other staff members and stakeholders

 Key Competencies: 

• Communication. Ability to respond to customer enquiries in a timely manner. Ability to communicate in a clear, easy-to-understand manner.

• Problem Solving/Conflict resolution: Ability work through actions that attain the best outcome for the customer that also meet the needs of the organisation

• Empathy. Demonstrated ability to understand and identify with customer needs and communicate accordingly.

• Technical skills. Competent with Microsoft Office suite of products and integrated CRM systems (Netsuite experience an advantage) 

• Industry Knowledge.  Background in the Healthcare industry, product knowledge and experience servicing NDIS customers and stakeholders

 A current RWVP Card and National Police Check are a mandatory requirement of the role.

ParaQuad Tasmania is proudly a Tasmanian Employer of Choice.

Please submit your cover letter and resume addressing the key tasks and competencies via SEEK by COB Friday 30 January 2026