You’ve seen the headlines. You’ve heard the hype.

The Reject Shop is now part of global retail leader Dollarama, and we’re preparing for a major transformation in 2026. With store conversions, a refreshed customer experience and plans to grow to 700 stores, we’re building strong teams now to lead the change.

Townsville is part of that journey, and we’re looking for a hands-on Assistant Manager help drive it forward.  

In this role, you’ll support the Store Manager to lead the team, bring energy and purpose to every shift, and help create a store culture that puts people first. You’ll be actively involved in day-to-day operations, championing excellence across stock, standards and service, while helping build a team that’s ready to deliver great results and embrace what’s ahead.

What you’ll be doing:

• Support the Store Manager to lead by example, delivering outstanding customer service and fostering strong team engagement
• Take a hands-on role in managing store operations, merchandising, and driving performance against sales targets
• Help create a safe, inclusive, and high-performing store environment where team members feel supported and empowered
• Coach and develop team members, building capability and a positive, results-driven culture

What you bring:

• Previous retail leadership experience, ideally in a fast-paced, high-volume environment
• A proactive, hands-on approach to store operations and team support
• Strong communication, problem-solving, and organisational skills
• A collaborative leadership style focused on team development and operational excellence
• A genuine passion for people, community, and delivering great customer experiences

What we offer:

• Competitive salary plus annual bonus (up to 10% of your salary)
• Team Member discount for you and your immediate family
• Work-life balance with a rotating roster, work only 1 in 3 weekends and flexible work options
• Paid parental leave for primary and secondary caregivers
• Employee Assistance Program (EAP) offering free, confidential support for you and your family
• Instant access to your pay with Humanforce Thrive
• Be part of a supportive, inclusive and fun culture where your wellbeing matters