Administration & Office Support

Who We Are:

Hope Ability is a registered NDIS service provider which offers assistance to individuals with disabilities, helping them achieve their goals and attain independence in their daily lives. We provide necessary support in various settings, such as SIL, Respite, employment, and secured care.

About the Position:

The Administration Support role is crucial in providing high-quality, professional, and integrated support services to our participants. As the Administration Support, you will be responsible for ensuring the smooth delivery of our services. Your role will play a pivotal part in effectively managing our business operations and ensuring our clients have an exceptional experience. Your responsibilities will encompass a wide range of administrative tasks, including:

• Acting as the primary point of contact for internal and external stakeholders through phone, email, and in-person interactions.

• Managing conflicting requests, concerns, and inquiries.

• Ensuring data integrity and accuracy across multiple information systems, including care planning, finance, rostering, and human resources.

• Assisting with recruitment, hiring, and onboarding.

• Utilizing advanced skills in mainstream software, including the Microsoft Office Suite and database applications.

• Coordinating and managing the day-to-day operations of our disability programs.

• Collaborating with families and other stakeholders to develop and coordinate clients' care plans.

• Maintaining participant records and providing regular updates on progress through weekly, monthly, or quarterly reports.

• Assisting senior staff with special projects and initiatives, as required.

What We Offer:

• Competitive salary

• A healthy work-life balance

• Learning and development opportunities to enhance your success

• Most importantly, a role where you can witness the positive impact you make.

Essential Criteria:

To be considered for this position, you should meet the following requirements:

• Excellent communication and well-developed interpersonal skills.

• Strong planning skills with the ability to organize, prioritize, and manage time effectively.

• Experience in an Aged Care or Disability environment in a community setting is desirable.

• Ability to communicate effectively with management, support workers, service providers, and clients.

• Attention to detail and thoroughness in completing tasks, with the ability to follow systems and processes.

• Professionalism and the ability to work in a team environment.

• Respect for clients' rights to maintain their own lifestyle, culture, and religion.

• Proficiency in MS Office, including Outlook, Word, and Excel.

• Advanced proficiency in MS Office Suite, particularly Excel for data analysis, plus experience with database management systems

• Minimum 2 years of administrative experience in a professional office environment

• Australian work rights and ability to obtain NDIS Workers Check and Ochre Card

• Current Australian driver's licence with access to reliable transport for community visits

Apply Today:

To apply online, please click on the appropriate link. Please note that successful applicants for positions at Hope Ability must undergo the NDIS Workers Check and Ochre Card checks. Additionally, possessing a Certificate IV in Business (Administration) and/or relevant industry experience is desirable