Key Responsibilities:

-Customer Communication: Answer incoming calls and respond to emails promptly and professionally.

-Customer Support: Assist customers with inquiries, bookings, and service requests, ensuring a positive experience.

-Technician Liaison: Coordinate with technical staff to schedule service calls, provide job details, and follow up on completed work.

-Supplier Coordination: Place and track orders with suppliers, monitor inventory needs, and follow up on outstanding deliveries.

-Delivery Management: Accept and process deliveries, ensuring all items are logged and directed to the correct location.

Financial Administration:

-Process customer payments accurately (cash, EFT, or card).

-Prepare and issue invoices, and assist with accounts receivable tasks.

-Maintain accurate financial records in office systems.

-System & Records Management: Maintain data entry, documentation, and records using Ascora and Microsoft Office applications.

-Office Support: Assist with general administrative tasks, filing, and document preparation.

Process Improvement: Identify opportunities to streamline office procedures and improve efficiency.

Skills & Experience:

-Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential.

-Experience with Ascora or similar service management systems is advantageous.

-Basic financial administration experience, including invoicing and payment processing.

-Experience in accounts receivable, including follow-up on overdue payments and customer account management

-Excellent organizational, multitasking, and time management skills.

-Strong communication and interpersonal abilities, with a professional and approachable manner.

-Previous experience in customer service, office administration, or similar roles preferred.

-Minimum 1-2 years of administrative or customer service experience required

-Must have the right to work in Australia

Attributes:

-Reliable, proactive, and highly motivated.

-Customer-focused with a commitment to delivering high-quality service.

-Detail-oriented and able to manage multiple priorities.

-Solution-oriented, adaptable, and collaborative in a team environment.