Level 1 Tech SupportPermanent full-time role with a fast-growing Telco based in West Gosford.Help us maintain high levels of Technical Support for our loyal customer base.Further your career with this fantastic opportunity to gain new skills and experience.
About usCentral Telecoms is a well-respected, fast-growing Telco founded and based right here on the Central Coast, in West Gosford. Among our loyal and growing customer base are the likes of Australian Reptile Park, East Coast Beverages, Forty Winks, Adams Smash Repairs, and many more businesses across Sydney, the Central Coast, Newcastle, and Port Macquarie. We pride ourselves on offering superior customer service – this is where you can really make a difference!
About the RoleThis is a great opportunity for you to work in a collaborative team environment. We share opportunities, experience and knowledge to help us all achieve even more as a team. The role will focus on dealing with customers over the phone and, with experience, on-site at their own premises. Your role will include:Solving any technical issues that clients may have, including NBN faults, routers, phone diverts, voicemails, etc...Recording information in the database (CRM) and dealing with a variety of different stakeholdersWorking on customer premises during installs or more complex issues
About YouWe want you to be yourself in an open and transparent culture that’s focused on achieving great results while supporting each other and having fun along the way. This role would be a fantastic opportunity for a school leaver or recent graduate looking for their first role in the exciting telecoms industry. You should ideally have:· Some experience in technology, including Internet services, or an interest in the field· Proficient in navigating through various software applications, including CRM (Hubspot) and multiple cloud-based software applications· Be a quick learner and have a technical mindset· Strong communication (written and verbal) and excellent customer service skills
BenefitsIn addition to a competitive base salary and a fantastic working environment, we can offer:Annual incentive trips– we have been to Fiji and Port Douglas as a team in past years and are heading to Byron Bay as a team this year for a 4-day breakThe opportunity to develop skills and experience in the industry and learn from the best in the businessBrand new purpose-built offices in West GosfordNo weekends or night-shifts - we work standard office hours Monday to Friday
For more information about the level of service that we offer, have a quick look at thie video from Peter Clarke of Kwik Kopy in West Gosford - https://youtu.be/6XpUxvUa5qQ?si=_VT0VPwGwUS9ooSJ
If this sounds like the role for you we would love to hear from you – please apply via the relevant link or reach out to Graeme Johnson at graeme@centraltelecoms.com.au for more information.