At Directions Health Services, we believe in the power of connection, compassion and non-judgemental care. For nearly 50 years, we’ve been an innovative, not-for-profit leader providing holistic alcohol and other drug (AOD), mental health, and primary health services across the ACT and NSW.

Pathways Goulburn is one of our community-based programs, delivering integrated treatment and support services to people impacted by alcohol and other drug use across the Goulburn region. Our multidisciplinary team works collaboratively to respond to complex needs with care, dignity and evidence-based practice.

We’re now looking for an experienced Case Manager to join our passionate, multidisciplinary Pathways Goulburn team.

About the Role

As a Case Manager within the Pathways Goulburn team, you’ll provide coordinated, community-based treatment and support to people and families affected by alcohol and other drug use. You’ll also play a key role in supporting people transitioning from custody back into the community, helping to reduce risk and strengthen long-term outcomes.

This fixed-term role offers flexibility, with full-time or part-time hours available for the right applicant, and provides the opportunity to work closely with clients, families and a broad range of partner services to deliver meaningful, person-centred care.

What You’ll Be Doing

• Deliver integrated, coordinated care that responds to clients’ holistic needs
• Provide assessment, counselling, case management and practical support to clients and their families
• Support people pre- and post-release from custody, including establishing contact prior to release
• Use a stepped model of care to provide tailored, evidence-based interventions and referrals
• Deliver culturally responsive services that respect diversity, lived experience and community context
• Build strong working relationships with partner agencies, Local Health District services, DCJ, Justice Health, Connections programs and other stakeholders
• Facilitate groups and provide harm minimisation education and support
• Maintain accurate documentation and contribute to quality improvement and safety frameworks
• Participate in supervision, shared care meetings and team collaboration

What We’re Looking For

You’re someone who brings empathy, professionalism and strong organisational skills to your work — and who thrives in a role where collaboration and connection matter.

You’ll bring:

• A qualification (or currently studying) in Counselling, Social Work, Psychology or a related field
• Certificate IV in Alcohol and Other Drug Work (or willingness to obtain within the first year)
• Experience working in the AOD sector
• Strong understanding of the impacts of substance use, including mental health and other co-occurring needs
• Knowledge of evidence-based treatment, harm minimisation and case management practices
• A trauma-informed, person-centred approach to working with clients
• Excellent communication and relationship-building skills
• Confidence using client information management systems and maintaining timely documentation
• Strong time management skills and ability to balance client and administrative demands
• Ability to work effectively across cultures and within diverse communities
• Commitment to ethical practice, professional boundaries and organisational policies

Desirable:

• Experience working with or within the correctional, probation or parole sector

Regular travel within NSW and the ACT is required. Applicants living in or around Goulburn, with local knowledge and connections, are strongly encouraged to apply.

What We Offer

• A flexible, supportive and values-driven work environment
• Community Services Employee Level 3–4, plus superannuation (commensurate with skills and experience)
• Generous salary packaging benefits
• 17½% leave loading
• Ongoing professional development and training opportunities
• The opportunity to make a genuine difference in the Goulburn community

If you’re compassionate, motivated and committed to supporting recovery and positive change, we’d love to hear from you.

Apply now and help us continue to build a future where every person has the opportunity to heal and grow.

All appointments will be conditional upon having suitable rights to work in Australia, a Working with Children Check, current First Aid and CPR certification, a satisfactory National Police Check and Driver’s Licence.

For further information about the position, please see the below position description or contact our HR department at hr@directionshealth.com using the subject line: Case Manager - Pathways Goulburn enquiry via EthicalJobs.