About the role

We are seeking an experienced Administrative Support Officer to join our Commonwealth Government client. The successful candidate will provide the front line of customer service to clients, delivering support both in person at reception and via telephone, while also providing operational and administrative assistance to regional clinical service delivery staff to ensure high-quality service delivery. In addition, the position undertakes office management and service delivery support functions and may work across multiple functions and service delivery streams as required.

An initial 12-month labour hire contract is on offer, with the possibility of a 12-month extension.

This role is full time, and is available to candidates in Townsville, QLD.

Please note: only Australian citizens who currently hold, or have the ability to obtain and maintain, a Baseline security clearance, and who can obtain either a Working with Vulnerable People registration or a Working with Children Check, can be considered for this role.

Duties:

• Provide front of house and administrative support across all service delivery streams inclusive of data entry and record keeping.
• Provide first escalation point for clients, contracted health providers and external stakeholder queries.
• Coordinate the administrative requirements for client referrals to both internal and external providers. This includes managing data, correspondence and client information between internal and external referral platforms and client management systems.
• Coordinate the administrative requirements for group programs and mental health literacy workshops.
• Provide assistance with administrative induction and training of new employees and contracted health providers.
• Undertake financial management activities including drafting procurement documentation, processing invoices, reconciling payments and tracking financial expenditure.

Requisite skills/experience:

• Demonstrated experience supporting business operations and service delivery within a health service and/or government environment, with strong communication skills aligned to the APSC WLS.
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational skills.

Culture and benefits

People enjoy contracting with relatbl because our business is owned and managed by people who have first-hand experience working as contractors. We can relate. We treat people the way we would want to be treated, and we provide a range of perks and benefits to our staff.

How to apply

Click APPLY or get in touch with Nishita (***************@relatbl.com.au) or Emarni (************@relatbl.com.au) for a confidential discussion. Applications for this position close at COB on Wednesday 4 February 2026. Applications received after the closing date will be considered for similar future roles.