This is a Digital Workspace Team Leader role with NSW Health based in Wollongong, NSW, AU
== NSW Health ==

Role Seniority - mid level, senior

More about the Digital Workspace Team Leader role at NSW Health

Employment Type: Permanent Full Time

Position Classification: Computer Manager Grade 2

Remuneration: $133,637 - $150,872 per annum plus Superannuation

Hours Per Week: 38

Requisition ID: REQ631982

Location: Wollongong, Sydney

Applications Close: Sunday, 1 February 2026

Where you'll be working

The Strategy, Innovation and Digital Health Team encompasses strategic planning functions, analytics, technology, change, and project management resources to ensure strategic allocation of resources to key organisational priorities and initiatives. Built around three key pillars, it drives and enables the delivery of key strategic and operational initiatives by developing innovative solutions to improve the quality and efficiency of service delivery. The directorate oversees the development of organisation strategies and plans, while also monitoring the implementation of such plans. This department handles SESLHD’s most pressing organisational problems and explores opportunities such as technology in Health, change and innovation and environmental sustainability practices.

The Role

The vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional care, healthier lives. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.

The Workspace Support Team Leader is responsible for the provision of a range of customer services to support the efficient and effective operation of the desktop environment, core and relevant office business applications and related ICT infrastructure.

This position is deemed as the senior technical position within Workspace Support Services and as such, provides technical support and leadership to sector staff. The position includes support for installation, configuration and provide troubleshooting guidelines for team members.

The incumbent will also manage escalated incidents to resolution for tickets that are logged via Service Desk for the LHN Desktop Environment. This may also include the management of services provided by external organizations either on premise, in the cloud or other locations. The Team Leader will contribute in governance and decision making of workspace Support Services.

Benefits

Up to 12 allocated days off each year (for full-time employees) in addition to annual leave. Salary packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing. Discounted gym memberships with a Fitness Passport Employee Assistance Program (EAP) for employees and family members. Discounted Private Health Insurance.

Selection Criteria

Relevant tertiary qualifications and/or relevant experience providing end-user computing services and desktop administration in a large organisation. Demonstrated experience in supporting hardware and software lifecycle management, mobile device management, print management, administration of cloud services, Active Directory management, Group Policy administration and experience in MDM platforms such as InTune or Workspace ONE. Demonstrated experience in SCCM administration, SOE development and management, Windows Update Management, Visual Basic, PowerShell scripting and apps packaging. Demonstrated ability to proactively prioritise and manage own workload timely, whilst managing conflicting priorities and assist other team members where appropriate. Demonstrated experience drafting technical documentation and FAQs for both technical staff and clients. Proven experience in the understanding of incident management, problem management, change management, risk management, application configuration management and service level management. Demonstrated commitment to providing a quality service and quality improvement initiatives in relation to existing services and processes, whilst demonstrating conceptual and innovative problem solving skills to develop, implement and monitor strategies and solutions across complex areas. Excellent interpersonal communication, verbal and written skills and demonstrated ability to consult, influence and negotiate effectively with a wide range of internal and external stakeholders.

Need more information?

Click here for the Position Description and SESLHD Expected Standards Find out more about applying for this position

For role related queries or questions contact Matthew Flood on *************@health.nsw.gov.au

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email ***************@health.nsw.gov.au and let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

Information For Applicants

If you have relevant qualifications or experience, please include any supporting documents with your application. An eligibility list may be created for future vacancies Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing. Applicants will be assessed against the essential requirements and selection criteria contained within the position description Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We invite candidates of all ages, genders, sexual orientation, cultural background, people with disability, neurodiverse individuals, and Indigenous Australians to apply. We do have an Aboriginal Workforce Team that can also provide support (***************@health.nsw.gov.au) and for additional information please visit our Stepping Up Website

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Health team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• Providing customer services
• Managing escalated incidents
• Contributing to governance

Key Strengths

• End-user computing services
• ️ Cloud services administration
• Technical documentation
• Scripting skills
• ️ Incident management
• ️ Interpersonal communication

A Final Note: This is a role with NSW Health not with Hatch.