The Role

As the Activities Manager, you will lead all guest activities and tour operations at Undara Experience. This includes guest transfers, tour delivery, guide training, and supporting local marketing initiatives. You’ll work closely with all resort departments to ensure a seamless, high-quality guest experience while meeting operational and financial targets in line with Discovery Parks standards.

This is a hands-on leadership role, and you will also step in as a Tour Guide when required.

Key Responsibilities

Lead and manage the activities and tours teamPlan and coordinate daily guest movements, arrivals, departures and toursTrain, mentor and support tour guidesManage rostering, budgets and operational costsMaintain high standards of guest service and safetyCollaborate with resort departments to support overall operationsAssist with local marketing initiatives and events

What’s In It For You

Competitive salary package including free food and accommodationLive and work in a truly unique remote outback locationSupportive, close-knit team environmentSeasonal, once-in-a-lifetime experienceCareer development and professional growth opportunitiesDiscounted accommodation for you, your family and friendsAccess to G’DAY Rewards partner discountsOpportunity to transfer to other G’day Group properties in the off-season

Skills & Experience

Previous experience in an Activities Manager or similar roleStrong organisational and logistical planning skillsProven leadership experience, including rostering and financial managementCommitment to delivering exceptional guest experiencesExperience with Opera, Micros POS and Microsoft OfficeEvent planning and coordination experienceResort or hospitality industry knowledgeStrong verbal and written communication skillsConfident decision-making and delegation skills

Qualifications

Tertiary qualification in Business, Tourism or Hospitality ManagementSenior First Aid CertificateFull open manual driver’s licenceQLD Driver Authorisation (desirable)Medium Rigid (MR) licence (desirable)

About Undara Experience

Located 275km south-west of Cairns, Undara Experience is the gateway to the internationally significant Undara Lava Tube system, formed by volcanic activity around 190,000 years ago. Positioned along the iconic Savannah Way touring route, Undara offers a truly unique outback experience.

The property features a diverse range of accommodation and facilities, including open-air dining and bar areas, a swimming pool, shop, communal campfires, walking and bike trails, conference facilities and an airfield. Undara is also home to guided lava tube tours, wildlife experiences, strong food and beverage offerings and the annual Undara Outback Rock & Blues Festival.

About G’day Group

G’day Group is Australia’s undisputed leader in regional travel, with over 85 properties across the country’s most iconic destinations. We’re committed to growing with care by supporting our people, giving back to the communities we operate in and protecting our environment.

Important Information

This is a remote, live-on role, and applicants should carefully consider the realities of living and working in a remote location for an extended period.

The role includes manual handling tasks such as lifting up to 20kg, kneeling, squatting, handling chemicals and operating machinery.

Prior to an offer of employment being made, candidates must consent to a Federal Police Clearance.

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