WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) were one of Australias leading rural, business insurers, who still believe in friendly, personal service.
Kickstart your insurance career joining a team that puts people first, values curiosity and strategic thinking, and helps protect what matters most to our customers. Make a real impact in a supportive, growth-focused environment. Commencing early January 2026, this opportunity requires a 6-month commitment, full-time hours: 8:30am to 5:00pm, Monday to Friday.With our offices located Nationally, this is a 6 month max-term full-time role can be based from either Jagera Giabal and Jarowair Country (Toowoomba), Naarm (Melbourne), Boorloo (Perth) or Wardandi Noongar Country (Bunbury).
What You'll Do Manage email communications and coordinate policy post-outs Handle incoming customer calls with professionalism and care Support debtor follow-ups and maintain accurate records Review and monitor submissions to maintain high standards Collaborate with your team to deliver great customer outcomes
What You'll Bring Customer-focused with a commitment to timely, accurate service delivery Able to work autonomously, make decisions, and follow business processes Detail-oriented with the ability to manage priorities and maintain compliance Clear communicator with strong rapport-building and active listening skills Tech-savvy and confident using multiple systems to manage tasks efficiently
What We Offer Boosted superannuation with 13% as standard. Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply
Applications close: Monday 26th January 2026
Make sure to discuss your application with your current manager before applying.
Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.