Join Our Team as an Receptionist – Deliver Exceptional Care!

HelloDr Esk is seeking experienced and dedicated Receptionist to join our team and contribute to the delivery of high-quality healthcare services in our community-focused clinic in Esk.

ABOUT US

HelloDr Esk is a trusted healthcare provider committed to enhancing the health and well-being of our patients. Located in the heart of Esk, our clinic offers a range of general medical services to meet the diverse needs of our patients.

With a strong emphasis on patient-centered care, our team of healthcare professionals works collaboratively to create a welcoming and supportive environment for everyone who walks through our doors. Our operating hours are:

• Monday to Friday: 8:30 AM – 4:30 PM
• Saturday: 9:00 AM – 1:30 PM
• Sunday: Closed

ABOUT THE ROLE

As a Medical Receptionist, you will be the face of HelloDR Esk, providing exceptional customer service while ensuring the smooth operation of our front desk. Your role is pivotal in creating a welcoming environment and supporting our team to deliver the highest standard of care.

This dynamic position includes managing patient appointments, handling inquiries, and completing a variety of administrative tasks with accuracy and professionalism.

KEY RESPONSIBILITIES

• Patient Scheduling and Appointment Management: Welcome patients and visitors warmly, assist with appointment scheduling, and ensure efficient management of the clinic’s calendar.
• Front Desk Operations: Maintain an organized, professional, and inviting reception area, reflecting the clinic’s high standards.
• Patient Communication: Address patient inquiries, concerns, and feedback with empathy and clarity, ensuring a positive experience.
• Administrative Support: Accurately update patient records, including demographics, medical histories, and insurance details, while maintaining confidentiality.
• Team Collaboration: Work closely with medical and administrative staff to ensure seamless clinic operations and support patient care.
• Billing and Payments: Process patient payments, manage billing inquiries, and liaise with insurance providers as needed.
• Problem Solving: Handle unexpected situations or urgent requests with professionalism and poise.

SKILLS AND QUALIFICATIONS

• Proven experience as a receptionist or in a similar administrative role, preferably within a healthcare setting.
• Proficiency in medical software systems (e.g., Best Practice) and strong computer skills.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Strong organizational and multitasking abilities, with great attention to detail.
• A professional, approachable demeanor and the ability to work under pressure.
• Ability to handle sensitive and confidential information with discretion.
• Familiarity with billing systems and insurance processes is an advantage.

WHAT WE OFFER

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and collaborative work environment.
• The chance to work with a dedicated team in a reputable community-focused clinic.

HOW TO APPLY

If you’re a motivated and personable individual with a passion for providing outstanding customer service, we want to hear from you!

HelloDR Esk is committed to building a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences.

Join us and become an integral part of a clinic that is dedicated to making a positive difference in the lives of our patients and our community!

Job Type: Casual

Pay: From $25.00 per hour

Work Location: In person