Receptionist – Crest Medical Centre (Torquay, Hervey Bay)

Crest Medical Centre is currently seeking a dedicated and customer-focused individual to join our team as a Receptionist, working at our Torquay (Hervey Bay) clinic.

About Us

Crest Medical Centre is a growing healthcare provider committed to delivering accessible, high-quality medical services across Queensland. Our Torquay clinic plays an important role in supporting the local Hervey Bay community by providing comprehensive, patient-centred care in a friendly and professional environment.

Position Overview

As a Receptionist at Crest Medical Centre, you will play a key role in the day-to-day operations of the clinic. You will be the first point of contact for patients and visitors, ensuring a professional, welcoming, and supportive experience at all times.

Key Responsibilities

• Greet patients and visitors with a warm and professional demeanour
• Manage patient appointments, including scheduling, rescheduling, and cancellations
• Answer phone calls and respond to enquiries in a courteous and professional manner
• Assist with patient registrations, Medicare and insurance verification, and payment processing
• Maintain cleanliness and organisation of the reception area
• Provide administrative support to doctors and clinical staff as required

Availability

You must be available to work rostered shifts between 8:00am and 5:00pm, Monday to Friday, with possible weekend shifts as required.

Requirements

• Previous experience in a receptionist or customer service role (preferred)
• Excellent verbal and written communication skills
• Strong interpersonal skills with a friendly, patient-focused approach
• Basic computer proficiency and familiarity with office systems
• Ability to multitask and prioritise in a busy clinical environment
• Willingness to learn and adapt in a fast-paced healthcare setting

How to Apply

If you are passionate about delivering excellent patient care and would like to be part of a supportive and growing healthcare team, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role.

Job Type: Casual

Pay: $25.00 – $32.00 per hour

Experience:

• Medical admin: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person