ABOUT THE ROLE:

We are looking for a proactive Quality and Compliance Manager to champion our commitment to safety, quality, and regulatory excellence. In this role, you will lead the development and implementation of compliance frameworks, oversee internal audits, and drive initiatives that enhance service standards. You’ll play a key part in managing incidents, ensuring timely regulatory reporting, and partnering with leadership to embed a culture of continuous improvement and risk management across the organisation.

KEY RESPONSIBILITIES INCLUDE:

• Develop, implement and maintain RLOA’s Quality Management System to respond to industry standards, relevant legislation and current best practice.
• Conduct audits on policies, procedures, and protocols to ensure regulatory compliance.
• Lead RLOA through service audit, monitoring and accreditation processes for the relevant industry standards.
• Assist the Executive team in developing systems, policies and processes to ensure business continuity and effective management and protection of organisational knowledge.
• Develop, implement and maintain the organisation-wide Risk Management Framework, and support Managers to implement and maintain a program of risk management within their respective programs.
• Manage incidents and complaints, including investigations and reporting to regulatory bodies.
• Deliver compliance and quality training programs.
• Oversee WHS compliance, risk management, and Workers’ Compensation programs.
• Ensure timely and accurate regulatory reporting and stakeholder engagement.

You will form part of the People & Culture Division and work closely with all other areas of the organisation.

We are a small and supportive team who get to see our vision of ‘Changing lives, stronger communities’ come to life through the work that we do.

Are you ready to join us and experience working with an organisation who truly values its people? Apply Now!

ABOUT YOU - OUR IDEAL CANDIDATE WILL HAVE:

Qualifications and Experience

• Registered Nurse (AHPRA) or Allied Health Professional qualification preferred OR equivalent Tertiary Qualification in Health, Community Services, or Business.
• Minimum 5 years’ experience in a similar compliance or quality role within Aged Care or Disability Services including experience in clinical governance, compliance management, auditing, and quality assurance.
• Understanding of WHS legislation and risk management principles.
• Strong knowledge of Aged Care Quality Standards and NDIS Practice Standards.

Personal Qualities

• Excellent communication and stakeholder engagement skills.
• Ability to lead training programs and promote a culture of continuous improvement.
• Strong analytical and problem-solving skills with attention to detail.
• Collaborative and supportive team member with the ability to build cross-functional teams.
• Demonstrated leadership, coaching, and mentoring skills.
• Capacity for innovation and process improvement

Core Requirements

• Current QLD Driver’s License
• NDIS Worker Screening Check

WE OFFER:

• This is a full time role based in our Redland Bay office
• SCHADS Award – Social and Community Services Level 5 - $100,776 to $105,341 per annum, plus super
• Salary packaging up to $15,900 per FBT year pro rata
• Meal entertainment and venue hire annual cap of $2,650 per annum pro rata
• A suite of employee award and recognition programs
• Discounted private health insurance through HCF
• Ongoing learning and development and career advancement opportunities