Woodroffe Hotel is looking to hire a casual receptionist to manage our Front Desk, who will be the first point of contact for all guests. Your role is to welcome guests, support check-in and check-out procedures, manage incoming calls, respond to email inquiries, and create or assist guests with their reservations. Our ideal candidate has prior experience as a Hotel Receptionist, is friendly, able to prioritise tasks, has the ability to remain calm and customer friendly under pressure, and has excellent communication skills.

Key responsibilities of this role include but are not limited to:

• guest check-in and departures according to hotel procedures
• Settle and maintain guest accounts, process payments, handle cash, and ensuring cashiering is accurate
• Take and create reservations for guests
• Manage amendments, cancellations and room assignments for all bookings
• Assist prospective and in-house guests with queries, requests, and concerns, maintaining excellent service
• Receive incoming calls to the Hotel, taking messages and delivering them to the respective guests and staff
• Ensure guests comply with hotel policies
• Liaise with hotel partners and reservation agents where required
• Assist with conference room booking enquiries

Our Front Desk hours are rostered between:

• 8 am - 1 pm; or
• 1 pm - 7 pm.

on Weekdays and may include Weekends. If you are not available for these block of hours, you will not be considered for the role.

Requirements and skills

• Proven work experience as a Hotel Receptionist
• Proven experience with RMS Cloud (preferable, but not essential. experience with other PMS may be considered)
• General proficiency with Microsoft Office Suite
• Solid written and verbal communication skills
• Good customer service

Job Type: Casual

Pay: $31.19 – $60.20 per hour

Experience:

• Hotel receptionist: 1 year (Required)

Language:

• Fluent English (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person