Company Description

Located in the heart of Broadbeach and just moments from the coastline, Sofitel Gold Coast Broadbeach is where French elegance meets beachside sophistication.With 296 beautifully appointed rooms, refined dining destinations, and a vibrant bar and gaming lounge, this is a place where hospitality is alive, warm, and effortlessly refined.

Belong somewhere you can thrive.

At Sofitel, you are seen, supported, and encouraged to bring your personality to the floor. We believe luxury is not scripted - it’s felt. And it starts with leaders who know how to create atmosphere, connection, and confidence in every moment.

Job Description

A career that lets your passion shine:

As our Bar & Gaming Supervisor, you will be a visible, confident leader within TC’s Bar & Gaming Lounge, while also supporting service delivery across other food and beverage outlets as required. You’ll balance compliance with charisma, structure with warmth - creating an environment that feels welcoming, polished, and effortlessly controlled.

You Will

Supervise daily operations within TC’s Bar & Gaming Lounge, ensuring smooth service flow, compliance, and guest satisfactionLead, coach, and support a team of ambassadors to deliver warm, intuitive, and responsible serviceBring energy and presence to the floor - setting the tone through engagement, professionalism, and approachabilityUphold responsible service of alcohol and gaming, confidently managing guest behaviour and sensitive situationsMaximise guest experience and revenue through product knowledge, promotions, and natural suggestive sellingMaintain presentation, cleanliness, and operational standards aligned with Sofitel brand expectationsSupport service across other food & beverage outlets when required, adapting seamlessly to different environmentsAssist with stock control, cash handling, gaming machine operations, and shift leadership duties

Qualifications

What you will bring to the role:

Proven experience in a bar & gaming environment, with strong operational knowledgePrevious supervisory or leadership experience within hospitalitySound understanding of gaming machine operations and compliance requirementsCurrent RSA and RSG certificationConfident communication style, emotional intelligence, and the ability to lead diverse teamsA calm, professional approach under pressure and in complex guest situationsFlexibility to work across evenings, weekends, and public holidaysA genuine passion for service, atmosphere, and guest connectionLuxury hotel experience is advantageous, but presence, leadership, and mindset matter more than titles

Additional Information

Thrive In Our Sofitel Gold Coast Broadbeach Community

A chef prepared meal complimentary on every shiftLaundered uniforms to have you looking and feeling your bestA complimentary Sofitel stay experience each year, to celebrate your work anniversaryGlobal discounts across Accor hotels, restaurants, and experiencesAn additional paid day off during your birthday monthPersonalised reward program curated to suit your lifestyleDiscounted onsite parking, secure bike storage, and convenienct access to public transportWalking distance to Broadbeach’s best dining, shopping, and coastlineLeaders who invest in your development, coaching, and long-term careerA global brand setting standards for French luxury hospitality

Apply now and shape the future of your hospitality career with Sofitel.

Full Australian working rights are required for this position with the ability to work an average of 38 hours per week.

Our Commitment To Diversity & Inclusion

We’re proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process, we welcome you to let us know so we can support you.