ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

The Receptionist role provides client friendly services including welcoming clients, responding to telephone calls, interpreting, and catering to the initial welfare and needs of the clients and performing general administration duties consistent with a reception environment. Safety and well-being of self and others is vital and there is a requirement to identify and report hazards and incidents.

Key responsibilities:

Undertake administrative functions- Respond to phone calls and direct calls to the appropriate personnel, meet and greet clients, interpret their needs, screen, and prioritise client appointments through an assessment of client needs and urgency of response, negotiate with clients in the event of disruptions at the reception, perform basic administration functions such as filing, archiving and other tasks associated with the role

Qualifications and skills (desired/required):

Experience in receptionist roles and customer service desired.

Background check requirements:

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

(In SA, NT, ACT, TAS only) As this role is a child-related role, it requires a Working with Children Check/Working with Vulnerable People Check

As this role involves possible handling of money & dealing with confidential information, it requires a Police Check in all states

Time Required & Commitment:

As per manager request

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.