Service Manager

Automotive / RV / Aftersales Leadership

Patriot Campers is looking for an experienced Service Manager to build, lead, and grow this critical function from the ground up.

This is a hands-on leadership role suited to someone who thrives on ownership — setting up systems, leading people, driving customer satisfaction, and growing a profitable, high-quality service operation aligned with a premium Australian brand.

About the Role

As Service Manager, you will take full responsibility for Patriot Campers’ in-house service operation, overseeing workshop performance, customer support, warranty processes, reporting, and continuous improvement.

You will play a key role in rebuilding service capability after a dealer-managed model, while also identifying opportunities to grow service revenue, improve turnaround times, and strengthen long-term customer loyalty.

Key Responsibilities

• Lead and oversee daily workshop operations, ensuring efficient scheduling, job flow, and on-time completion of service, repair, and warranty work

• Champion outstanding customer service, managing customer enquiries, concerns, and escalations with professionalism and transparency

• Triage and manage all support enquiries to resolution using HubSpot CRM

• Manage service bookings via phone, email, and website enquiries

• Assist with technician scheduling, quoting, billing, and job costing

• Provide clear communication to customers and dealers regarding scope, costs, and timeframes

• Liaise with Patriot Campers OEM for technical support, parts, quotes, and warranty matters

• Oversee warranty compliance, labour recovery, productivity, and service margins

• Quote and invoice using the Blackpurl dealership management system

• Lead, coach, and develop Service Technicians and service staff, ensuring required certifications and a strong safety culture

• Drive continuous improvement using KPIs, reporting, and customer feedback

• Identify and develop opportunities to grow service throughput and service-related revenue

About You

• Proven experience as a Service Manager, Workshop Manager, or Aftersales Manager (automotive, RV, marine, or similar industry preferred)

• Strong technical understanding of mechanical, electrical, gas, and warranty repair environments

• Demonstrated ability to build, improve, or scale service operations and processes

• Customer-first mindset with excellent communication and problem-solving skills

• Confident leader who can coach teams and hold people accountable

• Strong organisational and commercial skills, with experience in reporting and performance management

• Experience using CRM systems and service or dealership management software (HubSpot highly regarded)

Why Join Patriot Campers?

• Opportunity to build and shape an in-house Service Department

• Work with a market-leading Australian brand in the off-road camper industry

• High level of autonomy and influence

• Supportive leadership team and strong internal collaboration

• Competitive salary package based on experience

Please apply with a personalised Cover Letter and Resume (PDF format only, including relevant certifications).

How to Apply

If you’re ready to take ownership of a service operation and play a key role in Patriot Campers’ next phase of growth, we’d love to hear from you.

• Must have full Australian work rights

• Only shortlisted applicants will be contacted

• No recruitment agencies please