• Multiple full-time ongoing positions based at our
  Villawood, Fairfield, Noble Park, Pakenham, and Epping
  locations
• Undertake the Post Placement Support Contact regime with
  clients and employers including support and advocacy for placed
  clients within their workplace
• Annual salary is $79,627 + 12% super
• Other benefits include:
• • Regular performance feedback and performance review
    process
  • Supportive environment and caring work culture with
    work/life balance
  • Cultural Diversity
  • Salary packaging (Full FBT employer) including:
    superannuation, Novated Leases, laptops, mobile phones,
    professional development, subscriptions and
    memberships, and briefcases
  • Flare Employee Discounts Program
  • 17.5% Annual Leave Loading
  • Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of the
lands and waters where we live and work. We pay respect to their
elders past, present and emerging. 

*AMES Australia offers cultural, ceremonial, and representative
leave to support Aboriginal and Torres Strait Islander employees in
observing significant cultural practices, attending community
meetings and ceremonies, and fulfilling official duties with the
First Peoples’ Assembly of Victoria.

About the position

The In-Work Mentor will focus on ensuring an
increase in client retention by supporting their placements through
the day-to-day timely management of quality and consistent Post
Placement Support (PPS). The position will provide this support
through various methods including online and in person at the
client’s workplace. This position responds to clients’
requests and enquiries, offering advice and support to ensure the
sustainability of their employment. This position also builds
strong relationships with key stakeholders, linking clients with
supports to ensure all employment outcomes are achieved. Where a
client’s employment may be in jeopardy, the In-Work
Mentor will alert, liaise with and mentor other employees
to support the employer and client to help achieve a positive
outcome on the journey to sustainable employment outcomes. The
In-Work Mentor will liaise with the AMES Australia
Sites, employers and clients to follow up on declaration of
earnings and report under-declaration of earnings to the relevant
Government Department.

To apply for this position, please address the following
key selection criteria:

• Minimum 3 years’ relevant experience in a similar
  position
• A valid Working With Children Check (for employment
  purposes)
• A working knowledge and strong understanding of employment
  support services, specifically for refugee cohorts, clients
  from a CALD background, clients who identify as ATSI or CALD
  clients with disability, and the challenges and barriers they
  face
• Strong verbal and written communication and problem solving
  skills, including the ability to advocate on behalf of the
  client, to influence key stakeholders and to overcome
  objections from clients and employers  
• Demonstrated strong administration and organisational
  skills including the ability to work under pressure and meet
  tight deadlines
• Excellent interpersonal and stakeholder management skills
  including the ability to mentor and train others, and to work
  effectively with people across all levels of an organisation
   
• Good customer service skills with the ability to keep the
  client’s needs at the centre  
• Solid computer literacy including the ability to use
  Microsoft applications and other administrative systems /
  databases
• Ability to comprehend and apply basic mathematical
  calculations  
• Ability to adapt to change, including to learn new systems
  and processes as needed
• Proven experience working in a team environment  
• Ability to interpret and understand policy and process
  information
• Where relevant - understanding different types of
  disabilities including physical, intellectual, sensory and
  mental health disabilities, as well as developmental disorders
   

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined
  above

Applications for this position will be accepted up
to 6 pm on Sunday 1 February
2026, however interviews and other selection
processes will commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in the
delivery of education, training, employment, settlement and
community services to a culturally and linguistically diverse
(CALD) client base.

AMES Australia is committed to achieving a diverse workforce and
strongly encourages applications from Aboriginal and Torres Strait
Islanders, people from culturally diverse backgrounds and people
with disabilities.

For more information about our commitment to Diversity and
Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by
the Occupational Health and Safety Act.  Applicants must have
the right to work in Australia. All offers of employment are
subject to a satisfactory police check and provision of a current
Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity,
Impartiality, Accountability, Respect, Leadership, Human
Rights.

Attachments:
- In-Work Mentor FINAL Jan26 J202531 v2.pdf