Complete Staff Solutions & Federal Government Client – Mental Health & Wellbeing Services

Our client is a leading provider of high-quality mental health assessment and counselling services for Australian veterans and their families. Their focus is on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches.

In this role, you will be supported through ongoing learning and development opportunities, enabling you to contribute to meaningful services for those who have served in the ADF and their families

About the Role:

Outreach Program Coordinators work within the Open Arms Division of the Department of Veterans’ Affairs (DVA), providing coordination and management of the Open Arms Outreach Provider Program inclusive of Outreach Program Clinicians, Group Program Facilitators, external Clinical Supervisors and partnership referrals.

Start Date: ASAP pending clearance

End Date: 12 month casual contract

Hours/Days: Monday to Friday, 37.5hrs per week

Pay Rate: $73.85 per hour plus super

Location: Cranbrook, QLD (Flexible arrangements to be agreed with Hiring Manager)

Core Duties:

• Develop and maintain professional relationships with Outreach Program Providers, facilitate communications and coordinate activities of the Outreach Provider Program.

• Provide training on-boarding and off-boarding to Outreach Program Providers and act as the Open Arms liaison point of contact by providing on-going information, debriefing and support.

• Support Outreach Program Providers in meeting clinical liaison notification requirements and provide post-vention support as required.

• Review requests for partnership referrals and advise on suitability.

• Develop, maintain, and manage a database of Outreach Program Providers and update Intake Allocators and administrative staff on availability.

• In accordance with organisational goals and identified regional demand, ensure a program of treatment and psychoeducational groups and workshops are developed, promoted, and delivered to targeted populations and areas to achieve maximum client and stakeholder access.

• Engaging with complainants of Outreach Program Providers to identify concerns and develop options to achieve resolution.

• Assess and analyse complaints received regarding the Outreach Provider Program with a view to deciding the appropriate resolution actions.

• Act as the first escalation point for complex Outreach Provider Program issues raised by Intake Allocators and Clinical Governance Officers.

• Schedule and attend Continuing Professional Development (CPD) activities, including clinical supervision, to maintain professional registration.

• Apply the principles of cooperative and safe working practices consistent with APS Values and the Department’s mission, vision, approach and values.

• Maintain a small clinical workload of clients as negotiated with the Assistant Director.

• Participate in community development and service promotion activities, as required.

• Participate in Open Arms program evaluation and research activities, contributing to project management activities that implement strategic directions and quality improvement recommendations, and provide feedback for ongoing development of clinical policies and procedures, as required.

Mandatory Requirements:

• Currently hold or ability to obtain a Working with Vulnerable People registration OR

• Currently hold or ability to obtain a Working with Children check

• Qualifications as a registered Psychologist / Occupational Therapist / Registered Nurse with full AHPRA registration, OR

• Social Worker with membership of the Australian Association Social Workers (AASW) on commencement, OR

• A Masters-level counselling qualification and registration with PACFA as a Registered Clinical Counsellor or with ACA at Level 3 or Level 4.

If you’re a motivated mental health professional seeking meaningful, values-driven work, we encourage you to apply now, or contact our friendly team on 02) 6669 1***, or email **********@completestaff.com.au