Training Officer – Conductor and Station Staff 

• Join our dynamic workforce, where no day is ever the same  

• Contribute to the running of essential Victorian services   

• Free Myki (Metro and V/Line travel!)  

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade. 

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge. 

About the role 

The Training Officer holds a pivotal position, ensuring the operational excellence and safety compliance of V/Line’s Station Staff and Conductors. 

This role is primarily responsible for designing, delivering, assessing and evaluating training programs for Station Staff and Conductors, equipping them with the knowledge, skills, and confidence to perform their duties effectively and safely, while adhering to V/Line’s policies, standards and frameworks. 

Working in a fast-paced environment your proven and demonstrated ability to be agile and multitask will come into action, as you may facilitate a classroom session today, be designing a PowerPoint presentation tomorrow or implementing a new assessment in our Learning Management System. 

In addition, this position is responsible for providing staff with a safe workplace where risks are identified, understood and managed, driving best practices to maintain a safe environment for our customers and visitors.    

Key accountabilities include: 

• Design, develop, deliver and assess accredited and non-accredited training programs. 

• Complete moderation, validation and mapping of accredited courseware. 

• Facilitate Certificate III in Rail Customer Service Program/sessions. 

• Facilitate non-accredited training sessions. 

• Review and update training material and courseware on an ongoing basis. 

• Ensure training programs align with compliance framework and V/Line policies and procedures, incorporating changes to procedures, legislation and regulatory requirements where required.   

• Ensure training records are maintained and learning gaps are identified and rectified. 

• Keep up to date with trends in training to identify and champion new ways to plan and deliver course content.   

About you 

You are passionate about teaching others and setting high standards for new staff. You model the V/Line values, strive for strong team collaboration and support an inclusive team environment, while instilling strong customer service behaviours and principles. 

You strive for safety compliance and understand the importance of following safety critical processes and instructions.  

You will have experience providing training, holding a Certificate IV in Training and Assessment. 

In Addition:  

• Extensive customer facing experience, ideally in rail, aviation or adjacent industries in customer service roles.  

• Strong safety focus to create a safe environment for people to learn and be assessed.   

• Highly desirable Certificate III in Rail Customer Service or other Certificate III or higher in customer service 

• TAE40122 or TAE40116 Certificate IV in Training and Assessment.   

• Proven experience developing training materials (PowerPoint presentations, icebreakers, group and individual activities).   

• Proven experience facilitating ongoing workshops of large classrooms.  

• Intermediate skills in Microsoft Word, Excel and PowerPoint and LMS software 

In addition to facilitating training classes, the Training Officer position, encompasses the ongoing reviewing and updating of accredited and non-accredited courseware and will require an intermediate skillset in Microsoft office suite. 

Demonstrated ability and short presentation will occur as part of the interview process. 

Additionally, you are approachable, have excellent time management skills and are a strong communicator. You can work independently and in a team environment.    

Why V/Line  

In addition to free myki travel, we offer: 

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day. 

• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity. 

• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation. 

• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers. 

• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role. 

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at *************@vline.com.au or 1800 800 007 for confidential support. 

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.  

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.  

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. 

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023 or Asset Management Enterprise Agreement 2023.