Customer Service Coordinator

Coates

Date posted: January 23, 2026

Closes: Feb 22, 2026


The next step in your career starts here…

Permanent, full time positionGrow your career at Coates!

As the first point of contact for customers at Coates Singleton your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions.

You’ll Enjoy Variety In Your Role Including

Delivering high-quality customer service in person, by phone, and email, with a strong focus on mine site safety and compliance requirementsPreparing hire schedules, quotes, and invoices in line with site standards and regulatory obligationsCoordinating equipment deliveries, transfers, pick-ups, repairs, and breakdowns, ensuring all activities meet mine site access, safety, and compliance requirementsWorking closely with customers, transport providers, and internal teams to ensure equipment is fit-for-purpose and compliant for mine site useYou may also occasionally need to assist customers and colleagues in the yard with loading equipment

What You’ll Get In Return

We provide our team with a wide range of perks and benefits, including:

Development and career progression pathwaysFlexible working options available—let’s discuss what works best for youAccess to our employee discounts, benefits and wellbeing programPurchased additional leave programNovated leasing and salary sacrifice12 weeks Paid Parental Leave in addition to government parental leave schemeVolunteering opportunities through the Coates Foundation

What You’ll Bring To The Role

Previous face-to-face customer service experienceA desire to provide amazing customer experienceGeneral computer skills (MS Word, Excel, Outlook)Capability to learn and absorb technical information

If you’ve got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Unlock your next career opportunity – apply today!

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.

Apply for this role

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