• Casual
  opportunity available
• Demonstrated
  customer service skills, with the ability to speak confidently
  and deal with difficult patrons.
• ($35.13
  hour + superannuation) based on skills, qualifications and
  experience

Why Choose
Us

Townsville City
Council is the largest local government authority in Northern
Australia. We are committed to creating value by growing Townsville
through driving economic diversity and generating an enriching
lifestyle.

Our organisation
provides and maintains close to $9 billion worth of community
assets including water and wastewater network and treatment plants,
bridges, drainage, roads, waste management, community facilities,
sporting venues and more.

We contribute to an
active lifestyle for our residents and visitors through events,
providing recreational facilities, protecting the natural
environment and heritage, while creating a mentally and physically
healthy city.

We are driving
economic diversity and cultivating an enriching lifestyle, growing
a city for this and future generations by building a vibrant,
sustainable and innovative city.

Council’s
vision is for Townsville to be a connected, lifestyle driven and
innovation focused city while continuing to deliver service
excellence and to be led by our community to create an exciting
today and future.

Our
Vision: A globally connected community driven by lifestyle
and nature.

Our
Purpose: Grow Townsville

Our
Values: Safety, Excellence, Respect, Value,
Enjoyment

About the Role

This
position plays a key role in entertainment and special events in
Townsville and the North and working collaboratively across Council
to champion our purpose of Growing Townsville and to deliver the
Corporate Plan in consultation with the Townsville
Community.

Council’s
Performing Arts team, located at the Townsville Civic Theatre,
offer a range of entertainment and special events and provide an
environment to further develop performing arts in Townsville and
the North. The Front of House Usher works under the general
direction of the Front of House Supervisors. The main duties are to
check tickets are valid, show patrons to their seats, monitor their
safety, uphold the Theatre’s policies, provide a high level
of customer service, and respond appropriately in an
emergency.

About
You

Our
ideal applicant will have:

• Demonstrated
  customer service skills, with the ability to speak confidently
  and deal with difficult patrons.
• Good sight,
  hearing, and mobility in order to assist patrons when needed,
  including in a low-light environment.
• Flexible
  availability - Available to work across seven
  days/nights.
• Basic literacy
  and numeracy skills.
• Proven ability
  to work in a small team environment.
• Problem solving
  abilities and skills.
• A professional
  and positive attitude.
• Proven ability
  to direct people in an emergency.
• Basic knowledge
  of the performing arts industry.

How to
Apply

Your
application can be submitted through the 'Apply' button. Please
include a cover letter (maximum 2 pages), outlining how your
skills, qualifications and experience would allow you to achieve
success in this role. We also will require your resume and attached
copies of any licences and qualifications as per the key
requirements of the role.

If
you wish to discuss this position further, please contact
**************@townsville.qld.gov.au

For further
information review the Position
Description. 

Closing
Date:  11.45pm, Wednesday 28th January 2026

What We Offer

• Long Service
  Leave available pro rata after seven years
• Salary
  Sacrifice opportunities
• Learning and
  Development opportunities
• Fitness
  Passport program offering discounted membership to selected
  gym, pool, and yoga facilities
• Employee
  Loyalty Program offering discounts at selected local
  businesses
• Employee
  Assistance Program

* The Council
contribution to employees' superannuation for contributing
employees shall be 13.5% of the employees' ordinary time earnings
subject to the employee contributing a minimum of 6% of their
ordinary time earnings.

We are
committed to creating a safe and inclusive workplace where diverse
styles, backgrounds, experiences, and perspectives are valued,
encouraged, and respected. People from diverse backgrounds
(including but not limited to, Aboriginal and Torres Strait
Islander, people with diverse gender identities and sexualities,
people from different cultural and linguistic backgrounds, people
with disability, and veterans) are encouraged to
apply!

All successful
candidates are required to undergo drug and alcohol testing as part
of the recruitment process. Please be aware Townsville City Council
has a ‘zero tolerance’ policy to drugs and alcohol in
the workplace.

If you need any
adjustments to be made to the recruitment process or if you would
like to discuss any accessibility requirements, please
contact **************@townsville.qld.gov.au
or phone 07 4727 9*** for a confidential
discussion.

Attachments:
- Various_Front of House Usher_PD_Updated Template_13May2024.pdf