About Us:

P3 Recovery is a leading wellness and recovery centre committed to helping individuals achieve optimal physical and mental wellbeing. Our mission is to provide a supportive environment where our clients can prepare, prevent, and perform at their best through evidence-based therapies and world-class facilities.

Purpose of Role:

The Centre Manager is responsible for overseeing the delivery of member and revenue growth, day-to-day operations of a P3 Recovery Centre, ensuring smooth functionality, and delivering an exceptional experience to customers. This role involves managing staff, maintaining inventory, handling finances, and fostering positive relationships with clients and stakeholders.

Main Duties and Responsibilities:

Centre Management:

• Manage daily operations, including staffing, scheduling, and customer service.

• Maintain optimal inventory levels through timely stock orders and supplier relationships.

• Handle banking transactions and reconcile financial records accurately.

• Develop and manage staff rosters efficiently to ensure adequate coverage

Customer Interaction:

• Respond promptly to customer inquiries and maintain positive relationships.

• Address customer concerns and ensure a high level of satisfaction.

• Oversee membership sales and billing processes, working closely with the finance team.

Facility Maintenance:

• Coordinate maintenance tasks and repairs, ensuring the facility's smooth functioning.

• Uphold cleanliness standards and implement hygiene protocols in compliance with regulations.

Sales-Driven Growth (Memberships, Revenue & Local Brand Awareness):

• Own and drive membership sales performance, with clear accountability for achieving and exceeding revenue and growth targets.

• Proactively generate, nurture, and convert leads through in-centre sales activity, local marketing initiatives, and community engagement.

• Build and leverage strong local partnerships (gyms, sporting clubs, corporates, allied health and community groups) to create consistent referral and sales pipelines.

• Plan and execute sales-focused community initiatives such as open days, trial sessions, workshops, pop-ups, and partnerships that directly convert into memberships.

• Actively represent the P3 Recovery brand in the local community to grow centre visibility, trust, and awareness, positioning the location as the go-to recovery hub.

• Drive in-centre engagement that increases referrals, retention, and lifetime member value through exceptional service and relationship-led sales.

• Track, report, and optimise sales and community initiatives based on their impact on membership growth, conversion rates, and revenue performance.

Risk Management:

• Identify and address potential workplace risks, ensuring a safe environment for staff and customers

• Adhere to workplace policies and procedures, notifying relevant parties of any deviations.

What are we looking for?

Experience:

• Previous experience managing day-to-day business operations, ideally within the health, wellness, fitness, or service-based industry.

• Proven experience in a customer-facing, sales-driven environment with accountability for revenue, targets, or business growth.

• Demonstrated ability to drive membership or subscription-based sales through strong customer relationships, follow-up, and conversion.

• Experience activating local marketing or community initiatives that generate leads and increase brand awareness is highly regarded.

Skills & Competencies:

• Exceptional customer service skills across in-person, phone, and digital communication channels, with a strong sales and conversion mindset.

• Strong organisational skills and attention to detail, with the ability to manage multiple priorities while driving commercial outcomes.

• Confident communicator able to engage and influence diverse stakeholders including members, partners, franchise support teams, and the local community.

• Strong commercial acumen with the ability to translate strategy into practical, revenue-generating action.

• Proven ability to generate, track, and convert leads into memberships using structured sales processes.

• Team-oriented leader with excellent time management skills and the ability to balance sales activity with operational excellence.

Personal Attributes:

• Positive, professional leadership style with a natural ability to motivate, engage, and influence others.

• Highly adaptable and comfortable operating in a fast-paced, performance-driven environment.

• Collaborative mindset with a strong focus on community, culture, and brand representation.

• Resilient and solutions-focused, with the ability to perform under pressure and consistently prioritise revenue-driving activities.

Apply today by sending your CV and a short 30–60 second video introducing yourself and outlining your interest in the P3 Centre Manager role, and why you’re excited about driving growth at P3 Recovery, to owner: Ben Milham (***@p3recovery.com.au).