Customer Service Representative to Wollongong

IMB Limited

Wollongong, Wollongong, Illawarra and South Coast NSW

Banking to Retail/Branch (Banking and Financial Services)

Part time

Kick off your banking career with a community minded and trusted bank

Supportive team environment with great career pathways

Full and part time opportunities available

Experience not required, excellent training provided

Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our team in providing great service and support to IMB Customers in relation to their financial needs. Full and part time opportunities are available across the Illawarra.

About the role

Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries

Exploring new opportunities to find the right financial solutions that may improve their position

Using various technologies, systems and digital platforms

Cash handling, balancing and administrative duties

Working with your Branch Managers and teams to collectively achieve the goals and objectives

Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures

Providing support to branches within the Illawarra region.

About you

Experience in sales and service, in any industry

Cash handling experience and an accurate eye for detail  

A learning mindset and ambition to build a career in the banking industry

An aptitude for technology and proficient in MS Office programs/apps

Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment

A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements

A genuine desire to help people, work directly with customers as well as work with and support a team

The willingness to travel within the region as required for training or staff relief.

About IMB

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we’ve donated more than 12 million through our Community Foundation to over 900 projects in the communities in which we live.

IMB Benefits include:

A supportive culture that actively promotes inclusion and the wellbeing of our employees

Competitive remuneration

Wellbeing days

Product concessions

Paid parental leave

Purchased leave options

Study assistance

Corporate uniform

Genuine investment in your learning and professional growth.

To apply, follow the prompts. Applications close February 1, 2026.

Please note that email applications are not accepted.

Posted: 17-01-2026

Salary: Attractive package will be offered to right candidate