About Community Gateway

Community Gateway strongly values our employees and the important work they do for the community in delivering emergency relief and welfare services, community connections, health inclusion and community capacity building.

Established in Lismore nearly 50 years ago, we are firmly embedded in the communities we support. Today we are a QIP accredited organisation, with over 20 programs and services in Lismore, Grafton, and across the Far North Coast.

We exist to reduce socioeconomic disadvantage by delivering practical help, advocacy and opportunities for people to have a voice in decisions that affect their lives. Our work is shaped by our values of integrity, respect, inclusion and compassion.

We provide a range of initiatives to develop and recognise our staff, and provide opportunities for regular team building events, and collaborative projects.

About The Role

We are seeking an Intake Officer to join our Economic & Social inclusion team on a permanent, part-time basis, based in Lismore.

Working under the direction of the Intake Team Leader, you will provide a person-centred intake, assessment, information and referral service to people experiencing disadvantage. This role is the first point of contact for many clients and plays a critical role in supporting individuals and families to access appropriate services and achieve positive outcomes.

You will deliver short-term interventions through emergency relief and EAPA programs and work collaboratively with clients to develop practical action plans.

Key Responsibilities

Provide intake, assessment, information and referral services via phone, face-to-face, virtual and email enquiriesComplete a minimum of five intake and assessment interviews per day in line with program targetsAssess client eligibility for Emergency Relief and EAPA programsDeliver brief, solution-focused interventions and appropriate follow-upDevelop action plans with clients and facilitate internal and external referralsLiaise and network with internal teams and external service providersAccurately collect, record and maintain client data, case notes and outcomes in the CRMUtilise outcome measurement tools to support client and program outcomesIdentify and escalate client risk matters to management and relevant authorities where requiredContribute to reporting, data collection and continuous improvement activities

About You

You are a compassionate, organised and adaptable professional who is comfortable working with people in crisis and committed to delivering person-centred support.

Essential Requirements

Relevant certificate with experience, or equivalent experience gained through previous roles or studyStrong interpersonal skills and the ability to engage respectfully with people in crisis, including Aboriginal and Torres Strait Islander peoplesAbility to apply assessment criteria and exercise initiative to establish client goals and outcomesAbility to liaise and network with a range of services and community resourcesSound administrative skills and attention to detailProficiency in Microsoft Word, Excel and Outlook

Desirable

Knowledge of outcome measurement tools such as the Personal Wellbeing Index (PWI)Understanding of Emergency Relief and Energy Accounts Payment Assistance (EAPA) programs

Additional Requirements

National Police CheckNSW Working with Children CheckCurrent NSW Driver Licence

Why Work With Us?

Meaningful frontline role supporting people in crisisSupportive, values-driven and inclusive workplaceOpportunities for learning, development and supervisionFlexible, not-for-profit environmentSalary packaging benefits available to increase take-home pay

Community Gateway is an equal opportunity employer and strongly encourages applications from Aboriginal and Torres Strait Islander people, people living with disability, LGBTIQSB+ individuals, and people from culturally and linguistically diverse communities.

How To Apply

Applicants are required to submit a Resume and a cover letter addressing the selection criteria.

Applications close 9 February 2026.

For further information about the role, please contact Ben Barratt - People & Culture Officer on 0408 568 687 or HR@nrcg.org.au.

To apply online, please click on the appropriate link below.