Queensland ADHD & Neurosciences Clinic (QANC) – Gold Coast
Part-time or Full-Time ( based on experience and qualifications)

*ONLY APPLICANTS WITH PRIOR MEDICAL EXPERIENCE WILL BE SHORTLISTED

** candidates with Practice Management software experience will be preferred .( BEST PRACTICE, MEDICAL DIRECTOR , GENIE etc. )

Queensland ADHD & Neurosciences Clinic (QANC) is a specialist psychiatry clinic dedicated to ADHD and Neurodiversity (child, adolescent, and adult). We are proud to provide a unique, cutting-edge service , seeking a motivated and dynamic Medical Receptionist / Administrator to join our amazing team.

About the Role

• Part-time role: Upto 3- 4 days : 8:00am–4:30pm

• Full-time option: Mon–Fri, based on experience and suitability

• **The first four weeks of employment hours will be flexible hours as per mutual agreement . This is due to Dr Khan' s recent return from medical leave and transition back to full time hours as per medical advise . The flexibility also allows for training and supervision based on candidate’s prior experience .

• Pay: $30–$40 per hour (depending on skills, experience, and KPIs), in line with the Qld. Fairwork HPSS Health Services Award benchmarks

• Location: beautiful modern consulting rooms within the prestigious Pindara Private Hospital campus, Benowa, Gold Coast

You will be the welcoming face of QANC, supporting patients and families on their treatment journey. This role involves front desk reception, triage, intake coordination, billing , clinic liaison, and administrative support to the Clinical Director. You will work closely with our Senior Administrator and Clinic Director.

Key Responsibilities

• Front desk reception duties and patient support

• Daily email and phone communication with patients, carers, and stakeholders

• Appointment management, billing (Tyro), and banking

• Using Best Practice ( or similar) practice management software .

• Applying clinic policies and procedures with professionalism and empathy

• Collaborating with colleagues and stakeholders to support patient care

• Maintaining confidentiality, ethical standards, and professional boundaries

Training & Support

We provide structured and hands-on flexible training and supervision to ensure you feel supported in your role.

• Initial training period: 1 month (casual, with progression to permanent part-time)

• Daily operational meetings and ongoing mentoring by Clinical staff .

• Guidance in clinical communication, problem solving, and medico-legal frameworks

• Support in working with ADHD and neurodiverse patients and families

Skills & Experience

• Previous medical administration/reception experience (GP or specialist clinic , Allied health)

• Minimum 6-12 months of medical administration/reception experience is required

• Strong computer skills; confidence with practice management software (e.g., Best Practice, Medical Director, Genie)

• Excellent multitasking, time management, and problem-solving skills

• Professional communication with patients, families, clinicians, schools, and agencies

• High emotional intelligence, empathy, and resilience; ‘can do’ attitude

• Commitment to confidentiality, consent, and privacy standards

Personal Attributes

We are looking for someone who is:

• Warm, empathetic, and patient-focused

• Adaptable and calm under pressure

• Professional, reliable, and organised

• A strong team player who values collaboration

• Open to learning and continuous improvement

• Able to contribute positively to a supportive, professional, and fun workplace

Why Join Us?

• Work in Australia's top Private neuro-psychiatric clinic specialising in ADHD and Neurodiversity

• Supportive team environment with ongoing supervision and professional development

• Enhance your emotional intelligence, problem-solving, multitasking skills and personal growth through meaningful, hands-on experience

• Build valuable knowledge and skills in a supportive, cutting-edge clinical environment

• Rewarding role where you can make a real difference to patients and families

• Modern consulting environment in a prestigious private hospital setting

How to Apply

Please apply via Seek with:

• A cover letter

• Your updated resume

• Contact details for 3 referees (from the past 12–24 months)

Interviews will commence within 7 days of receiving the first applications.

For specific enquiries, please contact:
Dr A. Khan – Clinic Director
********@gmail.com

We look forward to welcoming you to the QANC team!