Why You Want to Work Here

• This company operates at the intersection of design, logistics, and international supply, representing premium natural stone in a highly relationship-driven market. The business combines creative work with operational complexity.
• This role exists because the business is entering a more structured phase. Systems, processes, and governance are being refined, creating an opportunity for a business manager to bring clarity, discipline, and scalability to day-to-day operations.
• This is not a support role. You’ll partner closely with the Director as a trusted second-in-charge—owning execution, making decisions in their absence, and ensuring strategy translates into consistent operational performance.

About the Role

• Act as the day-to-day operational lead, coaching sales and warehouse teams and stepping in as on-site decision-maker when the Director is unavailable.
• Support sales and client engagement as needed, including leading showroom walkthroughs, guiding product selections, and stepping into complex or high-value projects.
• Oversee warehouse flow and presentation, remaining hands-on with slab movement, container unloading, and display standards when required.
• Build and maintain strong relationships with architects, designers, and builders through ongoing project, stock, and specification conversations.
• Monitor sales performance and pricing, supporting quoting decisions and stepping in to protect margin and commercial outcomes on complex jobs.
• Own systems, data integrity, and core operational processes across CRM, stock, and finance platforms.
• Coordinate external partners and logistics, including accounting, IT, marketing, e-commerce operations, freight tracking, and post-purchase documentation.

About You

• You genuinely enjoy being around people and are proud to be a steady presence in a team. You’re approachable, enjoy real conversations, and like being someone others can rely on for clarity and support.
• You’re curious about how things work across the business. Understanding what’s happening across sales, operations, stock, and systems — and helping them work better together — is something you find genuinely satisfying.
• You take pride in being someone leadership can lean on. You like thinking ahead, improving how things are done, and putting simple structure in place so the business runs smoothly and nothing gets overlooked.

  
Selection Criteria
To be successful in this role you will only need to bring:

• Previous experience in operations/business management

  
What Next
If this opportunity sounds like the right one for you, please submit your application now by providing your resume and cover letter detailing why you think you are the right person for the role.

Respectfully and regrettably, only successful applicants will be contacted.