Introduction:
About Star Aviation

At Star Aviation, we’re big enough to manage, but small enough to care. With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual.

Every shift is about keeping the skies safe, keeping Australia’s airports moving and making travel journeys memorable for passengers.

Our values are at the heart of everything we do, and we’re excited to welcome people who share them. When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers.

How we support you
We’ll support your growth with ongoing career training and development through our in-house programs, and you’ll also enjoy access to discounts and benefits across travel, retail, lifestyle and more - from partners like SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many others.

Mandatory requirement
The role requires the ability to obtain and maintain an Aviation Security Identification Card (ASIC). To be eligible, you must hold valid photo identification and successfully meet all background and security clearance requirements.

Description:
As a Customer Service Officer, you’ll be the first point of contact for passengers, providing seamless check-in and boarding experiences. This role requires someone who can stay calm under pressure, adapt quickly, and deliver solutions with a positive attitude.

Your work will include:
Assisting passengers with check-in, boarding passes, and baggage
Providing support to passengers with special assistance needs
Directing passengers safely to gates and boarding areas
Handling missing baggage enquiries and basic admin tasks
Representing the airline and Star to the highest standard

We’re looking for someone who is resilient and adaptable, with strong communication skills and a natural ability to solve problems. You’ll need to remain calm in busy situations, work well in a team, and bring a professional and empathetic approach to every interaction.

Skills and Experiences:

• Clear communication and good interpersonal skills
• Ability to perform all duties at a high standard
• A valid driver licence
• A valid Aviation Security Identification Card (ASIC)
• Caring approach to dealing with people
• Excellent organisation and time management skills
• Strong ability to multi-task, priorities and meet deadlines
• Customer focus to deliver exceptional service
• Ability to adapt to changing priorities and situations
• Able to work well in a fast-paced team environment
• Manual Handling experience
• Conflict resolution skills
• Proficient in report writing, in plain and clear English
• Intermediate skills for Microsoft Office Suite