Position number
46913

Administration Officer 4BI ($81,487 - $92,918)

Location
Batchelor Campus      
                                                 
Reporting to
Manager, Student & Residential Services

Applicants must have an Ochre Card and a current Police Check and/or the ability to obtain these prior to commencement.

Original certified copies of qualifications must be supplied.

Submit application to ***********@batchelor.edu.au

• All applications must include a completed application lodgment form
• Each selection criteria must be individually addressed
• Current CV/resume to be included

This is an Identified position and only open to Aboriginal and/or  Torres Strait Islander applicants. 

Permanent

Applications close
08 February 2026 Purpose of the Position
The Student Support & ITAS Officer is the primary customer interface between the Institute and prospective and current students on the Batchelor Campus. This position will assist in the day-to-day operations of the Student Enquiries & Support Team, to enhance the students experience on Batchelor Campus.

Duties
   (a) Student Support

• Be the focal point for student-related enquiries and support regarding information and processes related to Student Services.
• Provision of support for students with disabilities and disadvantaged students.
• Assist in the provision of Orientations for VET and Higher Degrees by Research students, candidates’ candidates, Institute staff.
• Provide effective and efficient support for students with disabilities and/or who are disadvantaged through an established support plan.
• Provide Social and Emotional wellbeing support to students within the residents whilst on campus.
• Liaison with Kitchen Services team regarding student numbers and the provision of special dietary requirements.
• Promote the understanding of Student Services processes to internal and external clients.
• Assist in the maintenance and review of relevant databases to record student support plans.

  (b) Indigenous Tutorial Assistance Scheme (ITAS)

• First point of contact for current and potential tutors
• The interface between VET Division and Students Services for provision of tutorial support.
• Effective provision of tutorial support to eligible students.
• Improving educational outcomes for students
• The identification of available tutors to deliver tutorial support to students in remote and other areas.
• Promote the understanding of tutorial assistance under the Scheme and provide information sessions to staff and/or students as required.
• Assist with the dispatch of all Indigenous Tutorial Assistance Scheme forms for students & tutors.
• Assist with the dispatch of Indigenous Tutorial Assistance Scheme (ITAS) information packages to potential tutors.
• Carry out the day-to-day functions of ITAS in accordance with Institute procedures which include but are not limited to tutorial entitlement, production of Tutor contracts and work programs.
• Assist with the maintenance of the database of appropriately qualified tutors and ensure this information is available to Trainers.
• Assist with the preparation and renewal of contractual agreements between tutors and the Institute.

Selection Criteria

1. Certificate III or higher in a relevant discipline and/or working towards completion of, or relevant experience in a similar role.
2. Demonstrated ability to work effectively in culturally diverse teams within the social, political, and cultural environments of Aboriginal and Torres Strait Islander families, communities, and organisations.
3. Highly effective interpersonal skills including proficient written and oral communication which can be adapted to meet the needs of people from all educational levels.
4. Demonstrated capability in the understanding and interpretation of procedures that relate to Commonwealth/State legislation.
5.  Demonstrated capability in participating in a diverse team to obtain outcomes of success.
6. Ability to demonstrate meeting multiple and conflicting deadlines.
7. Understanding of Work, Health and Safety, Equity and Anti-discrimination principles and practices, and ability to comply with Institute WHS Policies and Procedures.

Batchelor Institute Expectations

• Contribute to the efficient and effective functioning of their team or work unit to meet the Institute’s objectives. This includes demonstrating appropriate and professional workplace behaviours in accordance with the Code of Conduct, providing assistance to team members if required and undertaking other key responsibilities or activities as directed by one’s supervisors.
• Commitment and understanding of working in a First Nations space.
• Demonstrate and promote the Institute’s Values, ensuring all workplace behaviour is appropriate in all workplace settings, proactively calling out inappropriate behaviour.
• Read, understand, and comply with all Institute policies and procedures.
• Undertake risk management and actively support and participate in the risk management processes adopted by the Institute which include identifying, analysing and evaluating risk that may impact on the Institute.
• Work at and travel between other Institute campuses or to other locations from time to time as may be required during the course of employment.
• Complete all mandatory training such as required by the Institute.
• Demonstrate understanding of the principles of anti-discrimination, staff and student equity, work health and safety and other relevant legislation, and show the willingness and capacity to implement equal employment opportunity and work health and safety plans, policies, and programs.
• Commitment to an employment relationship of trust and the obligation to always do the right thing by Batchelor Institute and in accordance with Batchelor Institute's Cultural Framework.
• Applicants must be able and willing to undertake travel throughout the NT and Interstate (sometimes

as a light aircraft passenger) and possess a C class Driver’s Licence.
  
  
Work Health & Safety

• Ensure all activities comply with WHS legislation and Institute policies & procedures.
• Implement & monitor risk management activities including, but not limited to, workplace inspections, incident/hazard investigation and follow-up, and implementation of risk controls.
• Analysis of WHS training requirements for staff including the provision of training and monitoring of training to ensure completion and currency.