At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm. 

The Service Designer is responsible for designing the end-to-end service experience, from the initial touchpoints through to the final outcome. They work to understand the needs and behaviours of the different stakeholders involved in the service, including users, service providers, and stakeholders. They conduct research, map user journeys, facilitate co-creation, design & test prototypes, and collaborate with peers in projects. They work with a broad range of stakeholders, from across ASIC to bring together, define and deliver complex experiences.

In addition, you will have advisory and strategic capability that is able to develop options and recommendations for digital transformation, target state operating models, business cases, thematics reviews to support change and implementation programs.

Sydney or Melbourne based location$127,641 - $136,204 (depending on experience) + 15.4% superannuation24 month Fixed Term Contract positionApplications close at 11:59pm AEDT, 6 February 2026

The team   

The Digital team, part of ASIC's Digital, Data & Technology Office, includes areas such as Regulatory Systems, Digital Communications, and the Human Centred Design (HCD) Hub.

The HCD Hub is an enterprise-wide service driving ASIC's goal to be a digitally enabled, data-informed regulator. It delivers Service Design and UX/UI expertise, collaborating closely with product owners, project managers, and business teams to implement user-focused, compliant solutions and processes.

The role

As a Service Designer with ASIC, you will become part of a team that is passionate about providing high quality internal service to our stakeholders and collaboration partners and creating solutions with and for users, people and businesses in mind.

Other Responsibilities Will Include

Excellent communication and narrative skills to bring key stakeholders along the journeyLead the design and delivery of a variety of strategic engagements and deliverables – with exceptional project/work planningA combination of creative thinking and analytical skills that turn challenges into simple and structured solutionsDelivering high quality written and visual artefacts – presentations, reports etc that are fit for purpose for various audiencesUtilise a System thinking approach to see the bigger picture and connect the dots within complex systems, with the communication skills to help others follow and engageSkilled in designing, facilitating and analysing research with an output focus on extracting actionable insights. The research we undertake is broad from external user behaviours contexts, through to specialist and internal users.Agile and responsive to changes, able to think on their feetCollaborative mindset, adept at building upon others' ideasExceptional visual communication and ability to bring concepts to lifeEmbraces experimentation

About You

A successful applicant should possess the following:

Five years' experience in a service design role or a similar position focused on process and experience improvement is a requirement.Demonstrated ability to work independentlyProven involvement working in strategic initiatives for enhancing experiences at a larger scale, along with supporting iterative and continuous process improvements.Demonstrated ability to collaborate effectively with cross-functional teams, identifying user needs, and translating insights into actionable recommendations.Proficiency in synthesising research findings into key insights, identifying themes, patterns, and opportunities, and defining desired outcomes based on data analysis.Utilise visualisation, journey mapping, and process mapping skills and tools to support business initiatives optimising user experiences.Contribute to a high-performing, collaborative team culture focused on continuous learning and improvement.Driven to constantly enhance and deliver exceptional experiences for users

View the position description for more information or click ‘apply' to start your application. Applications close at 11:59pm AEDT, 6 February 2026

About ASIC

ASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.

ASIC is committed to a providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities.

We Offer a Range Of employee Benefits including

Attractive superannuation Additional leave entitlements 50/50 hybrid work-from home model Flexible work arrangements Assistance for study and professional development

Click here to view ASIC's salary and benefits guide.

To read more about ASIC, you can visit our website or review our Corporate Plan.

To work with us, you need to be an Australian citizen and be prepared to complete an ASIC Suitability and Baseline Assessment.