We are seeking a proactive and organised Sales & Dispatch Coordinator to join our growing team. This hands-on role is critical to ensuring the smooth movement of goods across our supply chain, from order processing through to delivery, while maintaining high standards of food safety, compliance, and customer service.

This role is ideal for someone who enjoys variety, works well with both systems and people, and takes pride in keeping operations running smoothly in a fast-paced environment.

Key Responsibilities
Order Processing & Logistics Coordination

• Process sales orders using MYOB

• Manage stock internally and externally using MYOB and Excel

• Plan and schedule transport for raw materials and finished goods

• Work closely with in-house warehouse staff

• Liaise with transport providers, negotiate rates, and monitor freight costs

• Ensure deliveries meet customer requirements, timelines, and quality standards

Supply Chain Collaboration

• Collaborate with Production, Purchasing, Warehouse, and Quality teams

• Coordinate inbound and outbound deliveries with suppliers and customers

• Resolve supply chain issues or delays quickly to minimise disruption

Compliance & Food Safety

• Ensure logistics activities comply with food safety, hygiene, and handling requirements

• Maintain accurate documentation for shipments, deliveries, and compliance

Tracking, Reporting & Systems

• Monitor delivery status and inventory levels

• Provide regular reports on stock levels, delivery performance, and issues

• Use logistics systems and portals to track shipments and manage pallet accounts

Customer Service

• Provide direct customer support regarding deliveries and logistics enquiries

• Proactively communicate with customers about delivery status or delays

• Handle customer service via phone and walk-in enquiries

Problem Solving & Continuous Improvement

• Proactively identify and resolve logistics, inventory, or transport issues

• Assist in creating and improving processes and systems as the business grows

• Support the team with general administrative tasks as required

About You
Essential

• 2–4 years' experience in sales order processing and/or logistics dispatch coordination

• Strong understanding of logistics operations, transport coordination, and inventory management

• Basic warehouse experience with supply chain coordination capabilities

• High level of customer service focus

• Proficient in Microsoft Outlook, Excel and Word

• Experience using transport portals, sales portals, and pallet management systems

• Permanent residents are eligible to apply for this position

Desirable

• Experience in food manufacturing or food distribution

• Experience with MYOB or Xero invoicing and inventory management, or the ability to learn

• Understanding of food safety and compliance requirements

Personal Attributes

• Strong communication skills and ability to work across teams

• Highly organised with excellent time management skills

• Detail-oriented with a proactive, problem-solving mindset

• Confident communicator with customers, suppliers, and colleagues

• Team player willing to assist with general administrative duties as needed

Why Join Us?

• Stable, full-time role in a growing food business

• Varied role with responsibility and autonomy

• Supportive, collaborative team environment

• Opportunity to contribute to process improvement as the business expands

How to Apply

If you're an organised and customer-focused Sales & Dispatch Coordinator looking to grow with a dynamic business, we'd love to hear from you.

Apply now with your resume and a brief cover letter outlining your experience.