ABOUT THE ROLE:

Healthy Mind Centre are seeking applications for a Medical Receptionist to join our Launceston team. This is a casual/ part-time position including a combination of open and close shifts (8am starts and/or 6pm finishes), approximately 15 hours a week with more hours during periods of annual leave or sick leave. Available shifts will be on weekdays only.

The reception role is highly varied and offers great opportunities to develop new skills and expertise. As we are a growing business, there will also be opportunity for career development, if there is a strong interest in HR, finance, leadership and business operations. This role can be fast-paced and requires you to display initiative and creativity, think on your feet, be able to manage multiple demands, and work independently. For those with a marketing interest, there is scope to diversity your role and take the lead on our social media content and development.

As a successful candidate, you will provide reception and/ or administration support for our clinicians. You will assist in the smooth running of the practice. You will provide essential support, ranging from being the face of the business through to assisting the Leadership Team.

This role is suitable for students studying psychology, social work or a similar profession, along with other driven individuals eager to work in a private practice. Wages are indicative of experience and duties undertaking.

To protect the safety and confidentiality of our clients, this role is for current or past HMC clients, or their family members.

LIKELY KEY TASKS AND RESPONSIBILITIES

• Provide admin support to our clinicians in the clinic and online
• Answer calls and respond to emails
• Manage clinician schedules
• Manage client invoices, payments, Medicare rebates, private health claims
• Handle confidential medical records and documents
• Data entry and database maintenance
• Assisting the Leadership Team in the smooth operations of the business

BENEFITS AND PERKS

• Family-friendly working arrangements available
• Free parking on site and close to public transport
• Christmas closure, along with other national holidays
• Substantial opportunities for career progression
• Capacity to grow and develop in your role
• Wide variation in day-to-day tasks
• Supportive and accepting team
• Opportunity to support both clients and staff
• Regular meeting with the Practice Lead to ensure well-being is high priority
• Regular team building activities (e.g., yearly weekend retreat, Christmas function, birthdays, work anniversaries etc.)

OUR IDEAL CANDIDATE

• You are authentic, approachable, and honest.
• You are responsible and professional.
• You are eager for feedback and continuous learning
• You are autonomous and a “Team Player”.
• You are an effective problem solver.
• You are efficient.
• You are a clear communicator and aware of Radical Candor.
• You value collaboration, being a lifelong learner, and inclusivity.
• You are passionate about mental health and/or supporting people with a disability.

ESSENTIAL CRITERIA

The successful candidate must:

• Have a desire to provide an outstanding level of service and care to our clients, referrers, and clinical team.
• Be a friendly, approachable point of contact for new and existing clients.
• Demonstrate a high level of professionalism and integrity.
• Be able to work independently, and as part of a team.
• Have confidence to share new and innovative ways to grow and improve the practice, while being supported to do your best work.
• Be competent in using common Microsoft Office Suite apps.
• Hold a current Tasmanian Working with Vulnerable Person Check, or willing to obtain prior to commencement.
• Hold a current Police Check, or willing to obtain.
• Have a NDIS Worker Orientation Module Certificate, or willing to complete.
• Include a tailored cover letter as part of the application - we want to get to know you, and how you think your skills will shine here!

DESIRABLE CRITERIA

A successful candidate would ideally:

• Have previous experience in a professional health setting with knowledge of standard office and administrative duties.
• Have experience with client relationship management, including diary management software, bookings, payments, and management of confidential and sensitive information.
• An understanding of accounts and invoicing procedures.
• An understanding of funding bodies such as Medicare, NDIS, and insurance.

Job Types: Part-time, Permanent, Casual

Pay: $25.00 – $30.00 per hour

Expected hours: No less than 15 per week

Ability to commute/relocate:

• Prospect TAS 7250: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical admin: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Licence/Certification:

• Working with Vulnerable People Registration (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person