Dedicated Reception & Admin Support (Casual) – support clients & team to live their best life!

• Fast Paced
• Supportive Team Culture
• Established Practice

We are excited to offer a casual administration opportunity supporting our experienced admin team during periods of sick leave, holiday and occasional emergency cover. This role is ideal for someone who enjoys being a trusted, capable presence and values flexibility, purpose and meaningful work.

We offer you structured support to guide your transition into this role, so that you end up loving CQ Psych Services as much as we do! This is a new position to support a growing team within an established private practice. With us, you will work within well-established systems, policies, and procedures to support you in smooth daily operations. We are a fun and supportive Team who work to make a difference to people and families by ensuring the clinic is running smoothly. You can be proud of doing your part in ensuring clients have an experience that is warm, friendly, and welcoming.

A CQ Psych Services team member displays utmost integrity in all interactions and behaviours. Your work of supporting clients, team members and management are driven by a model that is both respectful and collaborative in nature.

The CQ Psych Services’ Vision is to be our community’s leading and most trusted provider of innovative, compassionate, and personalised mental health care. Delivering quality therapy that inspires and motivates clients to create the best life for themselves. We believe that a positive client experience at first contact is foundational to the work we do at CQ Psych Services.

Due to growth and demand, we currently have an opportunity for an additional Reception & Admin Supportto join our Client Relations Team. Your role will involve liaising with other Team members to provide our clients with experiences that are first class. This is a busy and diverse role responsible from greeting clients in person and on the telephone, booking clients and managing appointments, invoicing and payments, and other day to day requirements to ensure the practice runs smoothly. There is a need to multi-task to ensure clients are well looked after whilst ensuring administrative efficiency and accuracy.

CQ Psych Services has a unique business culture, and we’re continually taking on new ideas to ensure we provide the best possible care for our clients. This is a fast-paced but extremely rewarding role, highly focused on client care and strong relationships. As an Reception & Admin Supportmember your primary focus is on booking/billing and exceptional service. We are looking for a professional, efficient, detail orientated, friendly and empathic person who can add value to our existing team.

This role would suit someone who:

• Is generally available to assist with short-notice cover when required and values being a reliable support to the team
• Has strong time management and prioritisation skills and can quickly determine what needs attention first
• Is comfortable working in a mental health–aligned administration environment, including calm, respectful communication with clients who may be distressed or vulnerable
• Works confidently both independently and as part of a team
• Is happy to utilise our comprehensive training portal, documented procedures and resources to support their work
• Can consistently follow confidentiality, privacy and compliance requirements in line with practice policies

Key responsibilities during casual shifts include:

• Phone cover and front desk triage
• Appointment booking, rescheduling and cancellations
• Monitoring and responding to shared inboxes in line with practice protocols
• Processing routine administrative tasks as required

Training and support:
You will receive structured onboarding and ongoing access to our training portal and resources. While support is always available, this role suits someone who is comfortable following established systems and who understands the importance of committing to agreed cover shifts when rostered or requested.

Now in its 7th year, CQ Psych Services is a well-established and growing business. We have created a work environment that is respectful, encouraging, and supportive, allowing you to grow in your dream role.

Our success has been recognised in our community with our Director being a nominee for the Women in Business Awards in 2019. In 2020, CQ Psych Services won the Chamber of Commerce and Industry Best in Business Award for Innovation while also being nominated for Business Leader, Professional Services, Amazing Individual Customer Service, Health, Beauty & Wellbeing, and the Young Business Leader Awards in the same year. In 2021, we were nominated for the Chamber of Commerce and Industry Best in Business Award for Individual Customer Service in 2021. In 2025, CQ Psych Services was nominated for the Chamber of Commerce and Industry Best in Business Award for Health, Beauty & Wellbeing, Business Leader, and Individual Customer Service.

Does the above sound too good to be true…?

We have regular discussion with our team around why they love working with us and how we can work on consistently improving as a practice and team. Below is some feedback from some of our team members:

Di, Administration Officer: “Being part of the admin team at CQPS is fast paced, keeps my day interesting and keeps me on my toes. We have awesome music and a relaxed atmosphere at front of house, a great office environment and an amazing team who offer moral support and all-round support. Our team is friendly, nutty at times 🙂 but also very professional. Admin may be busy, but there is always time for a coffee and a catch up with the team, whether first thing in the morning or during the day. CQPS offer’s opportunities to train and upskill with lots of support and resources. I can honestly say that I enjoy coming to work 🙂 ”

Joanne, Administration Officer: “The guidance and support provided from the team is greatly appreciated.”

Our home is on the Central Queensland Coast in the regional city of Gladstone. We are only minutes from the beach with easy access to fishing. There is a local freshwater lake and great 4x4 bush adventure tracks nearby. Our local area offers walking paths, free BBQ’s, the bonus of a free kid’s water park and much more! The Gladstone area offers something for everyone. Whether you are looking to do away with the hectic morning commute or looking for a new challenge, we would love to hear from you.

To Apply…

We would love to have you join our merry team as we work towards fulfilling our vision of being our community’s leading provider of quality services inspiring and motivating clients to create the best life for themselves. Apply right now by sending us your Resume and Cover Letter outlining your relevant background and what you can bring to the role. To be considered for this role, you must send both documents.

All applications will be treated in the strictest of confidence. Only shortlisted applicants will be contacted.

For more information or a copy of the Position Description, please feel free to email our Practice/Business Manager, Jessica Butler at jessica@cqpsychservices.com.au

Job Type: Casual

Pay: $34.74 – $35.15 per hour

Benefits:

• Professional development assistance

Ability to commute/relocate:

• Barney Point QLD 4680: Reliably commute or planning to relocate before starting work (Required)

Experience:

• office administration: 2 years (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person