Administration Officer

About Fall Forward

Fall Forward is a values-led social and community services organisation delivering high-quality Disability Coaching supports across all life stages — from early childhood through to adulthood.

We work alongside Indigenous and non-Indigenous communities with a strong commitment to Integrity, Accountability, Leadership, and Teamwork. Our approach is connection-first, trauma-informed, and grounded in cultural safety. We strive to create welcoming spaces where participants feel supported to build independence, strengthen relationships, and improve their social, emotional, physical, and mental wellbeing.

About the Role

We are seeking a highly organised, values-aligned Administration Officer to support our growing team. This role plays a vital behind-the-scenes and front-of-house function, ensuring the smooth day-to-day operation of our services and spaces while supporting Disability Coaches and leaders who work directly with children, young people, and adults.

You will be the first point of contact for families, participants, and stakeholders and play an important role in creating a welcoming, well-presented, and safe environment — including reception duties, community event preparation, and hospitality support — while also supporting compliance, documentation, scheduling, and internal systems aligned with NDIS and Child Safety frameworks.

This role is ideal for someone who is calm, capable, detail-oriented, and deeply committed to participant-centred service delivery.

Key Responsibilities

Administration & Compliance

• Maintain accurate staff and participant records in line with privacy, confidentiality, and legislative requirements

• Support compliance with NDIS and Child Safety frameworks (screening, training, documentation)

• Manage onboarding documentation, shift reports, training records, and internal files

Scheduling & Coordination

• Manage shared calendars for leadership, staff, and participants

• Coordinate appointments, meetings, programs, and community activities

• Support rosters, weekly planners, and booking confirmations

Front Office, Reception & Communication

• Act as the first point of contact, greeting participants, families, and visitors with warmth and professionalism

• Manage incoming phone calls, emails, and general enquiries, triaging matters appropriately

• Prepare reception and shared spaces for daily use, meetings, and community programs

• Offer tea, coffee, and light hospitality to guests, families, and stakeholders attending the space

• Handle correspondence and assist with printing, distribution, and office coordination

Community Events & Space Preparation

• Support the set-up and pack-down of community programs, meetings, and events held at the office

• Assist with room configuration, materials preparation, signage, and general presentation

• Ensure spaces are welcoming, culturally safe, and fit-for-purpose for participants and visitors

Leadership & Team Support

• Provide administrative support to the General Manager and Leadership Team

• Assist with audits, reviews, meetings, and internal process improvements

• Contribute to a positive, solutions-focused office culture

Office Management & Presentation

• Maintain a clean, tidy, and well-stocked front office, kitchen, and shared spaces

• Complete light daily cleaning tasks to ensure hygiene, safety, and presentation standards are met

• Coordinate office supplies, deliveries, and contractor liaison as required

Essential Requirements

• Previous administration experience (community services, disability, health, or education preferred)

• Strong organisational, communication, and time-management skills

• High attention to detail and ability to manage competing priorities

• Digital proficiency (Microsoft Office; Xero and CRM systems such as Flow Logic desirable)

• Understanding of, or willingness to learn, NDIS and Child Safety requirements

• Current or willingness to obtain:

  • Blue Card (QLD Working with Children Check)

  • NDIS Worker Screening Check

  • First Aid & CPR

• Current driver’s licence and reliable vehicle

What We’re Looking For

• A warm, professional, and culturally safe communicator

• Someone who embodies Integrity, Accountability, Leadership, and Teamwork

• A person who values structure, compliance, and ethical practice

• A team player who can work independently and take initiative

Why Join Fall Forward?

• Purpose-driven work that genuinely impacts lives

• Supportive, values-aligned leadership

• Opportunity to grow with a community-focused organisation

• A workplace committed to cultural safety, inclusion, and reconciliation