1st Level Desktop Support – Large Manufacturing Company
URGENT Permanent Fulltime opportunity
$50k-$60k + Super Annual Remuneration
Must reside within 10-20 mins from Wollongong, NSW area (100% Onsite)
Immediate start

We are seeking a 1st Level Desktop Support and be the first line of assistance, helping staff stay productive with hardware, software, and network solutions. Gain hands-on experience across desktop support, backups, network administration, and system management in a dynamic, supportive environment.

Key Responsibilities
• Provide technical support, advice, and training to internal staff on hardware, software, and network services.
• Perform day-to-day desktop support, including installation, upgrades, maintenance, and end-user assistance.
• Manage backup operations, including daily checks, tape changes, storage planning, and log recording.
• Assist with disaster recovery testing and maintain IT systems and software documentation.
• Administer WINTEL systems, including user accounts, Active Directory, and EDI monitoring.
• Support basic network administration, such as printers, switches, hubs, and media converters.
• Manage software administration, including license compliance, patch management, and Windows updates.

Required Skills and Experience
• At least 6–12 months of experience in 1st Level Desktop Support or System Support
• Previous work experience in Australia is required
• Skilled in supporting users via phone, remote access, and on-site visits
• Strong verbal communication skills with a friendly, approachable personality
• Experience in environments with 80–200 staff
• Willingness to be coached and undergo training
• Comfortable working 100% on-site
• Reside within 10–20 minutes of the Wollongong area
• Due to work rights requirements for this role candidates must be Australian Citizen or Permanent Resident

For further information or a confidential discussion, please contact Gian Guanzon via ************@peoplebank.com.au quoting reference 269564.
To apply, please click the Apply Now button.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.