Introduction:
Make a meaningful difference for families when it matters most.

Centacare North Queensland is a not-for-profit organisation delivering counselling, family support, disability services, youth programs, crisis housing, education and community services across North Queensland, including Townsville, Ayr, Bowen, Mount Isa, Cloncurry and Normanton.

We are seeking a Family Support Officer to join our BRDIGE Program in Mount Isa — a secondary family support service focused on early intervention, strengthening family functioning, and reducing risk to children and young people.

Benefits you will enjoy

• SCHADS L3 Salary from $76,376.56 (dependent on experience and skills) plus $2500 pa above award allowance
• Salary packaging benefits up to $15,900 plus $2,650 entertainment allowance with Eziway Salary Packaging
• 5 Weeks Annual Leave pa + 17.5% leave loading - that is one week extra
• 1 day Birthday Leave
• Sign on bonus of $200
• Remote Location Allowance ($5000)
• Investment in professional development and training including practice supervision
• Extra Loyalty Leave - 1 additional week of paid leave at both 5 and 6 years of continuous service
• Bonus Leave when you reach the top pay point within your level
• Wellbeing support including Medibank discounts and access to a new Wellbeing app called Sonder
• CCNQ pay for your Queensland Blue Card and NDIS Worker Screening Card

Description:
About the role

Working under the guidance of a Senior Practitioner, you will support families experiencing vulnerability by providing practical, culturally responsive early intervention strategies that build resilience, safety, and capacity within the home.

You’ll work collaboratively with families and community stakeholders to prevent issues from escalating and to support positive, sustainable change.

Skills and Experiences:
What you'll be doing

In this role, you will:
Build strong, respectful relationships with families while maintaining professional boundaries

Support family assessments through engagement, observation, and tools such as Family Star

Provide practical strategies to strengthen parenting capacity and promote safe, positive family environments

Assist with parenting education groups and workshops

Deliver culturally appropriate support to diverse families, including Aboriginal and Torres Strait Islander peoples and CALD communities

Maintain accurate client files, case notes, and documentation in line with policy and program requirements

Collaborate with government and non-government services to support families holistically

Identify and escalate safety concerns in line with organisational policy

Participate in supervision, team meetings, professional development, and service planning

What you'll bring

Essential:
Certificate IV or higher in Community Services (or similar)

Experience working with vulnerable families in a strengths-based, non-judgemental way

Strong communication skills (written and verbal)

Understanding of family functioning across diverse cultural and social contexts

Demonstrated experience or capability in conducting safety and risk assessments

Well-developed organisational and administrative skills

Current open driver licence

Current (or ability to obtain) Blue Card and NDIS Worker Screening / Yellow Card

Desirable:
Experience in community services, not-for-profit, or faith-based settings

Experience or interest in group work or community education

Ready to make a difference?

If you’re passionate about supporting families and creating safer futures for children, we’d love to hear from you.

Apply now and join a team making real impact in North Queensland.

Centacare North Queensland is a Child Safe and Equal Opportunities Employer. People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. Applicants must have appropriate work rights in Australia.

Centacare North Queensland may commence shortlisting and appoint a suitable candidate prior to the advertised closing date.