Office All-Rounder / Retail Assistant (Full-Time)

We are seeking an experienced and motivated Office All-Rounder / Retail Assistant to support the daily administration of our small but busy office and retail shop. This is a varied, hands-on role ideal for someone who enjoys customer interaction, organisation, and working as part of a close-knit team.

About the Role

As the first point of contact for our customers, you will play a key role in ensuring the smooth day-to-day running of the business. Your responsibilities will include:

• Handling customer enquiries in person, over the phone, and via email

• Responding promptly and professionally to email enquiries

• Booking and scheduling quotes and jobs

• Processing client invoices and maintaining accurate records

• Providing retail assistance in-store

• General administrative support as required

About You

To be successful in this role, you will demonstrate:

• Strong customer service skills with a friendly and professional telephone manner

• Excellent organisational and time-management skills

• Accurate typing and data entry abilities

• Exceptional written communication skills with strong attention to detail

• The ability to work effectively both independently and as part of a team

• The ability to prioritise tasks, multitask, and meet deadlines

• Strong problem-solving and troubleshooting skills

• A sound understanding of computer applications, including word processing, spreadsheets, Xero, and database software

What We’re Looking For

You will be honest, reliable, and loyal, with a positive “can-do” attitude and a meticulous approach to your work. We value high standards, initiative, and a willingness to contribute to a supportive and positive workplace culture.

Availability

This is a full-time role, and availability is required during our busy summer period from November to April, with leave to be taken during winter. Saturdays are on a rotation basis of one Saturday every three weeks.

Why Join Us?

We encourage a happy and supportive working environment and offer an excellent opportunity for the right person to grow and develop with our business.

How to Apply

If this sounds like the role for you, we would love to hear from you.
Please email your resume and cover letter to:
****@aquapoolandspaspecialists.com.au