Customer Support & Administration – Full Time

Velocity Solar | Geelong, VIC

Customer Service | Administration & Office Support
Full-Time | Office Based Role

Velocity Solar is a well-established and growing local solar company based in Geelong. We are looking for a full-time Customer Support & Administration professional who genuinely cares about doing their job well, follows tasks through to completion, and takes ownership of their responsibilities.

This role is not suited to people who cut corners, need constant chasing, or lack accountability. We’re looking for someone reliable, proactive, and proud of the work they deliver.

About the Role

This is a hands-on, full-time administration role supporting our operations, customers, and internal team. You will be responsible for managing tasks from start to finish and ensuring nothing is missed.

Key responsibilities include:

• Customer support via phone and email

• Administration and data entry with a high level of accuracy

• Managing and tracking tasks to completion

• Supporting compliance, documentation, and internal processes

• Liaising with internal teams to ensure jobs progress smoothly

This role is based full time in our Geelong office and reports directly to the Admin Team Leader.

What We’re Looking For

Essential attributes:

• Strong work ethic and pride in doing things properly

• Proven ability to see tasks through from start to finish

• High attention to detail and accuracy

• Reliable, dependable, and accountable

• Strong customer service skills and clear communication

• Ability to follow processes and maintain consistency

• Organised, proactive, and able to manage priorities

• Willingness to take responsibility rather than pass tasks on

Why Join Velocity Solar?

• Stable, full-time, long-term role

• Supportive but high standards team environment

• Well established and respected local business

• Fully equipped Geelong office

• Work with a team that values integrity, reliability, and quality

How to Apply

If you have the experience, attitude, and motivation to excel in this role, we want to hear from you.

Please submit your cover letter and CV addressed to Emily at *****@velocitysolar.com.au

Your cover letter must address all the essential attributes listed above.

Applications without a cover letter will not be considered.

For further information about either role, contact us on (03) 5243 8***.