Crystalbrook Flynn is a social butterfly - the natural life of the party. Located in the heart of the Cairns CBD and just steps from the esplanade, it is at the centre of the action. Crystalbrook Flynn features 311 stylish rooms and suites and three of the hottest restaurants and bars in town! Add to this two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, it is an inspiring and invigorating Hotel full of energy and innovation.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

Reporting to the Front Office Manager, this exciting opportunity places you at the heart of our guest experience. You'll be responsible for ensuring that the shifts across the Front Office department run smoothly, efficiently and continue to provide an outstanding guest service. This role is integral to the leadership of the front office team, and is charged with leading and motivating a passionate crew of Guest Service Agents to create exceptional guest experiences.

The Duty Manager position is varied and encompasses the check-in and check-out process, accurate administration and complaint business management. You will promote the Hotel effectively and communicate efficiently across a wide range of both internal and external stakeholders.

Responsibilities:

As Duty Manager, you will be responsible for:

• Lead daily guest service operations from check-in to check-out, ensuring friendly, personalised service that elevated the guest experience
• Support, mentor and develop the Front Office team
• Oversee front office financial accuracy including cashier audits, guest folio monitoring, reconciliations and more
• Facilitate strong communication and collaboration across all hotel departments by ensuring accurate information flow, effective shift handovers and seamless operational coordination
• Ensuring hotel safety, security and policy compliance

Skills and experience:

To be successful in this position, we are seeking individuals who naturally demonstrate:

• A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standards
• Recent and demonstrable Hotel Front Office Management experience from high end establishments
• Strong IT skills - preferably with experience using Opera Cloud
• Relevant long term and permanent working rights in Australia
• A high standard of customer standards and delivery of service
• A tertiary qualification in Hospitality and/or Hotel Management
• A natural energy with an ambitious driven for excellence
• A people centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationships

Please note that we are seeking candidates who are eligible to work in Australia, unfortunately, we will not be providing sponsorship at this time. Applicants on short term visas will be required to give a 12-month minimum commitment.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.